Chief Performance & Optimisation Leader, Telecom

Service Stream; Brisbane; On-site; AUD 210,000 - 340,000; Full time

Benefits offered by this job

Access discounts

Paid leave

Culture & recognition

Job summary

Service Stream is seeking a General Manager - Performance and Optimisation to influence business performance, champion continuous improvement and deliver optimisation initiatives across telecommunications. The role reports to the Executive General Manager with primary office bases in Melbourne, Chatswood or Fortitude Valley.

Lead initiatives that improve productivity, customer outcomes, financial performance and organisational effectiveness, while partnering with Senior Leadership to translate

Qualifications

• Tertiary qualifications in business, finance, operations, analytics or a related discipline.
• Demonstrated experience improving organisational or operational performance in a complex operating environment.
• Experience establishing and managing KPIs, performance frameworks and reporting.
• Demonstrated experience leading cross-functional improvement initiatives.
• Proven ability to translate strategy into execution and measurable outcomes.
• Experience leading and developing high-performing teams.
• Strong commercial and financial acumen.

Responsibilities

• Strategic Execution - Driving the Business Strategy through relentless focus on performance and delivery, risk management, and cross-functional coordination to achieve key business outcomes.
• Growth and Performance - Supporting business growth and operational performance in partnership with Operational General Managers by enabling expansion opportunities, and delivering actionable performance insights.
• Operational Optimisation - In conjunction with Operational General Managers, supporting operational improvement and process optimisation initiatives that increase efficiency, reduce costs, and embed sustainable, scalable ways of working across the business.
• Data, Analytics and Insights - Developing reporting and performance management capabilities that provide actionable insights, KPI visibility, and early identification of business performance trends and risks.
• Continuous Improvement - Leading the development and delivery of a structured continuous improvement program by prioritising high-impact initiatives, establishing governance and improvement frameworks, measuring outcomes, and building continuous improvement capability across the business.
• Governance and Reporting - Providing governance oversight and performance reporting by monitoring progress against key milestones, managing risks and dependencies, and ensuring strategic initiatives align with operational and commercial objectives. You will also provide monthly updates to the Senior Leadership Team and Executive Leadership.

Skills

Commercial acumen

Leadership

Education

Tertiary qualifications in business, finance, operations, analytics or a related discipline

Job description

Service Stream is seeking a General Manager - Performance and Optimisation to influence business performance, champion continuous improvement and deliver optimisation initiatives across telecommunications. The role reports to the Executive General Manager with primary office bases in Melbourne, Chatswood or Fortitude Valley.

Lead initiatives that improve productivity, customer outcomes, financial performance and organisational effectiveness, while partnering with Senior Leadership to translate