Customer Service Representative

Randstad; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training

Positive culture

Growth opportunities

Job summary

Randstad is seeking a Customer Service Officer in Melbourne to join a tight-knit team. The role is based on-site in Truganina with an upcoming relocation to Port Melbourne this September.

You will handle orders, inquiries, and administrative tasks while supporting the sales and supplier liaison functions. Ideal candidates will have proven customer service experience, strong communication, and the ability to quickly learn PRMS and related systems.

Qualifications

• Proven track record in customer service and administration.
• Experience with PRMS is highly regarded.
• Excellent communication skills and phone etiquette.

Responsibilities

• Process customer orders, credits and invoices using PRMS.
• Handle incoming calls and emails, resolve customer queries promptly.
• Monitor stock levels and coordinate stock replenishment.

Skills

Customer service

Administration

Communication

Organizational skills

Team collaboration

Attention to detail

Tools

PRMS

Microsoft Word

Microsoft Excel

Job description

Location: Truganina (until September, then relocating to Port Melbourne)

Hours: Monday to Friday, 9:00am - 5:00pm (100% Onsite)

About the Role

Our client is a premier Australian leader in flooring manufacturing and supply. Driven by ongoing growth, they are looking for an experienced Customer Service Officer to join their tight knit, collaborative team. Initially based in Truganina, the business will be transitioning to a brand new facility in Port Melbourne this September. This position requires a proactive, hands on professional dedicated to delivering exceptional service to both internal stakeholders and external clients.

Key Responsibilities

• Order Management: Accurately process customer orders, credits, and invoices using the PRMS system.
• Enquiry Resolution: Manage incoming calls and emails, resolving customer queries and issues promptly and professionally.
• Inventory Coordination: Monitor stock levels, track shortages, and coordinate stock replenishment.
• Sales & Administrative Support: Support the sales team with deal sheets, pricing updates, and ongoing database maintenance.
• Supplier Liaison: Monitor third-party supplier service levels and KPIs to guarantee timely deliveries.

What You Bring to the Team

• Experience: Proven track record in customer service and administration (experience with PRMS is highly regarded).
• Communication: Exceptional phone etiquette paired with a polite, friendly, and professional demeanor.
• Technical Proficiency: Strong skills in Microsoft Word and Excel, supported by high attention to detail.
• Key Attributes: A highly organized, proactive mindset with a strong commitment to team collaboration.
• Aptitude: Eagerness to quickly build product knowledge to offer confident guidance to customers.

What's on Offer

• Comprehensive Training: Thorough onboarding provided across all internal systems and processes.
• Positive Culture: Work within a supportive, high-energy, and safety-focused environment.
• Long-Term Growth: Secure a permanent position with an industry leader as they move into a brand-new location.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.