Global SaaS Service Desk Analyst & App Support

THOMAX; Western Australia; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Up to 6 weeks of Annual Leave

Rapid career development

Company bonus/incentive

Parental leave benefits

Employee referral bonus

Volunteer paid time off

Access to wellbeing support services

Zusammenfassung

A leading SaaS cloud-based software company in Australia is seeking a Service Desk Analyst for their Perth location. This role involves supporting multiple client engagements, managing service requests, and collaborating with global teams to provide efficient customer service. Candidates should have at least 2 years of experience in a SaaS environment and be proficient in tools such as Zendesk and MS Excel. Additionally, strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifikationen

• Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment.
• Experience with service desk management tools like Zendesk or ServiceNow.
• Understanding of data interchange formats such as JSON and XML.

Aufgaben

• Support multiple client engagements simultaneously.
• Manage customer issues with agreed SLA Times.
• Collaborate with global support team members.

Kenntnisse

Customer service skills

Technical support

Problem-solving skills

Analytical skills

Communication skills

Teamwork

Ausbildung

Degree in computer science or related field

IT service management certification (e.g., ITIL Foundation v4)

Tools

Zendesk

ServiceNow

MS Excel

O365

Jira

MS SharePoint

Jobbeschreibung

A leading SaaS cloud-based software company in Australia is seeking a Service Desk Analyst for their Perth location. This role involves supporting multiple client engagements, managing service requests, and collaborating with global teams to provide efficient customer service. Candidates should have at least 2 years of experience in a SaaS environment and be proficient in tools such as Zendesk and MS Excel. Additionally, strong communication and problem-solving skills are essential for success in this fast-paced environment.