Global Payments Operations Specialist

Capital.com; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Work-life harmony

Generous time off

Referral program

Health & pension benefits

Workation

Volunteer days

Job summary

Capital.com, a leading trading platform, seeks a payments operations professional to process daily client transactions and coordinate with AML/compliance teams. You will communicate with banks and providers, monitor activity for accuracy, and support back-office tasks in a fast-paced fintech environment.

Strong English, attention to detail, and ability to multi-task in a shift-based role are essential. fintech experience is a plus, along with familiarity with Zendesk.

Qualifications

• Business proficiency in English, both written and spoken.
• Experience with Zendesk is a plus.
• Professional experience in a financial institution (e.g. banking sector or fintech) is a plus.
• Strong attention to detail and ability to multitask.
• Flexibility to work in a shift-based schedule.
• Ability to work effectively as part of a team in a dynamic environment.
• Experience in a payments department, including: Processing payouts and pay-ins, Reviewing and accepting client deposits, Processing client withdrawals, Reviewing customer documents for AML compliance.

Responsibilities

• Process daily client payment transactions (funds in/out) accurately and within established timeframes.
• Coordinate with internal teams (AML, Compliance, Customer Support, Sales, Accounting and Reconciliation).
• Communicate with banks and payment providers to resolve issues.
• Monitor payment activity for accuracy and irregularities; escalate when required.
• Perform additional duties to support team objectives and operations.

Skills

English proficiency

Zendesk

Attention to detail

Multitasking

Teamwork

Job description

Capital.com, a leading trading platform, seeks a payments operations professional to process daily client transactions and coordinate with AML/compliance teams. You will communicate with banks and providers, monitor activity for accuracy, and support back-office tasks in a fast-paced fintech environment.

Strong English, attention to detail, and ability to multi-task in a shift-based role are essential. fintech experience is a plus, along with familiarity with Zendesk.