Customer Operation Specialist

RZForex; Willoughby City Council; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Birthday leave

Monthly team building activities and社|

Growth opportunities

Collaborative, inclusive team culture

Job summary

RZForex is seeking a Customer Operations Specialist in Australia to deliver tailored payment solutions and drive client satisfaction. You will onboard clients, support KYC/AML processes, and coordinate with internal teams to ensure a seamless experience.

The role focuses on building client relationships, resolving issues, and contributing to ongoing service improvements while supporting day-to-day payment operations and inquiries. A customer-centric mindset and strong communication are essential.

Qualifications

• Experience in the payments, FX, or fintech industry is highly regarded but not essential.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Finance, Business Administration, Commerce, or a related field.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Bilingual proficiency in English and Mandarin is highly desirable.

Responsibilities

• Customer onboarding and compliance: support onboarding of new clients, assist with KYC/AML requirements and review client documentation.
• Payment operations: process domestic and international payments accurately and efficiently.
• Customer support: respond to inbound/outbound inquiries via phone, email, and online channels.
• Relationship management: build and maintain strong relationships with clients to ensure outstanding customer experience.
• Customer insights: gather client feedback and identify opportunities to improve products and services.
• Cross-functional collaboration: liaise with compliance, Business Analysts, and other internal stakeholders to address client needs.

Skills

Payments industry experience

Excellent communication

Organisational/time management

Bilingual English & Mandarin

Education

Bachelor’s degree in Finance, Business Admin, Commerce or related field

Tools

Microsoft Office

Job description

About Us

We are a fast-growing fintech company specialising in cross-border payments, foreign exchange and global treasury solutions. Leveraging leading payment infrastructure, we help businesses and individuals manage international payments securely and efficiently through an integrated digital platform.

Customer Operations Specialist

We are a fast-growing fintech company specialising in cross-border payments, foreign exchange and global treasury solutions. Leveraging leading payment infrastructure, we help businesses and individuals manage international payments securely and efficiently through an integrated digital platform.

What We Offer

• Competitive salary package+ superannuation
• Birthday leave to celebrate your special day
• Monthly team building activities and company social events
• The opportunity to grow with a fast-expanding fintech company
• A collaborative, supportive and inclusive team culture

About The Role

Your primary responsibility is to help clients achieve their desired outcomes by delivering tailored payment solutions. As a proactive and customer-focused professional, you will build strong client relationships, resolve issues, and act as the key liaison between clients and internal teams. Your goal is to ensure a seamless customer experience while driving customer satisfaction, retention, and long-term success.

• Customer onboarding & Compliance: Support the onboarding of new clients by facilitating a seamless onboarding experience and assisting with KYC/AML requirements, including collecting and reviewing customer documentation.
• Payment Operations: Process domestic and international payments accurately and efficiently while supporting day-to-day payment operations.
• Customer Support: Respond to inbound and outbound customer enquiries via phone, email and online channels, providing timely and professional support.
• Relationship Management: Build and maintain strong relationships with prospective and existing clients, ensuring an outstanding customer experience.
• Customer Insights: Gather client feedback and identify opportunities to improve products, services and the overall customer experience.
• Cross-functional Collaboration: Liaise with compliance, Business Analysts and other internal stakeholders to ensure customer needs are addressed and client feedback is incorporated into product and service improvements.

About You

• Experience in the payments, FX, or fintech industry is highly regarded but not essential-we value a positive attitude and willingness to learn just as much.
• Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple competing deadlines.
• Excellent verbal and written communication skills, with the ability to engage customers clearly and confidently.
• Bachelor’s degree in Finance, Business Administration, Commerce, or a related filed.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Bilingual proficiency in English and Mandarin is highly desirable.

Our Commitment

We are committed to fostering a diverse, inclusive and collaborative workplace where everyone feels valued, respected, and empowered to succeed. Guided by our core values of Client Driven.

We welcome applications from people of all backgrounds, experiences and perspectives.

If you are successful in securing a role, employment will be subject to satisfactory pre-employment screening. As a regulated financial services business, we are required to conduct appropriate background checks in accordance with our legal and regulatory obligations. These checks may include, but are not limited to, identity verification, employment and reference checks, criminal history checks, right-to-work verification, and other checks where required.