Global Mining Services Portfolio Lead

CR Powered by Epiroc; Brisbane; Sur place; AUD 150 000 - 210 000; Plein temps

Résumé du poste

Epiroc is seeking a Product Category Manager - Services to shape the GET services portfolio and drive it globally across Product Management, Sales, Operations and Engineering. You will identify customer needs, create compelling service propositions, set pricing, develop lifecycle services, and translate strategy into scalable standards and regional execution.

This role blends customer insight, commercial thinking and technical understanding to deliver differentiated offerings that grow recurring

Qualifications

• Experience in product management, services, aftermarket, mining, industrial equipment or a related environment.
• Strong understanding of B2B customer needs and lifecycle value.
• Commercial acumen and ability to turn ideas into compelling business propositions.
• Experience developing new products, services or commercial offers.
• Analytical and strategic thinking.
• Ability to work across functions and influence without direct authority.
• Confidence engaging with customers and senior stakeholders.
• Curiosity and energy; willingness to challenge established ways of working.
• Understanding of mining equipment, GET, buckets or related applications is highly regarded.

Responsabilités

• Develop and own the global Services portfolio, strategy and roadmap.
• Identify unmet customer needs and turn them into new service propositions.
• Build services around areas such as training, technical support, commissioning, inspections, optimisation, application support and lifecycle services.
• Develop service value propositions, pricing models and commercialisation strategies.
• Define the customer experience and service model required to deliver each offer.
• Identify opportunities for recurring and lifecycle revenue beyond the initial product sale.
• Develop tools and collateral to help regional teams sell services.
• Collaborate with Field Operations Excellence to translate concepts into scalable standards and frameworks.
• Partner with regional teams to launch, test and improve new service offers.
• Use data to decide what to start, improve, scale or stop; ensure services are integral to product value proposition.

Connaissances

Product management

Services

Commercial acumen

Analytical thinking

Strategic thinking

Cross-functional collaboration

Stakeholder engagement

Customer-centric

Description du poste

Epiroc is seeking a Product Category Manager - Services to shape the GET services portfolio and drive it globally across Product Management, Sales, Operations and Engineering. You will identify customer needs, create compelling service propositions, set pricing, develop lifecycle services, and translate strategy into scalable standards and regional execution.

This role blends customer insight, commercial thinking and technical understanding to deliver differentiated offerings that grow recurring