Global IT Support Specialist

Adaptas Solutions Pty Ltd

Sydney

On-site

AUD 60,000 - 90,000

Full time

2 days ago

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Job summary

Adaptas Solutions Pty Ltd is seeking an IT support specialist to serve its global user base by delivering excellent helpdesk service and timely resolution of requests. You will administer and maintain reliable computer systems, develop networks, databases and websites, and ensure department administration is carried out effectively.

Responsibilities include maintaining the IT helpdesk, user account management, hardware and software support, and ensuring security and compliance.

Qualifications

Minimum 2 years’ experience in a similar IT helpdesk/support role.
Excellent customer relationship and communication skills, verbal and written.
Strong technical and analytical skills.
Proactive problem-solving abilities.
Solid experience in diagnosing hardware/software problems as part of a remote global team.

Responsibilities

Maintain the IT helpdesk system and provide timely IT support to all users (hardware and software).
User account management including creating and troubleshooting accounts and mailboxes.
Hardware support: install, configure, upgrade, maintain and troubleshoot desktops, laptops, servers and peripherals.
Software support: install, maintain and troubleshoot software applications.
Provide IT department administration and maintenance tasks, including documentation, license compliance, and network security.