Global IT Service Transition Lead

Pladis Global; Sydney; On-site; AUD 133,000 - 209,000; Full time

Benefits offered by this job

Annual bonus

Private medical insurance

Pension plan

Health benefits

Volunteer day

Cycle to work

Training opportunities

Job summary

Pladis Global is seeking an IT Service Transition Manager – Global IT Service Management to drive successful transitions of IT projects into live services across five regions. You will ensure robust service wrappers, documentation, and ready-for-Business-As-Usual transitions, working with regional IT teams, AMS partners and Service Desk providers.

The role requires strong governance, incident/problem/change management, and collaboration with cross‑functional teams to maintain service quality and

Qualifications

• Proven experience in IT Service Transition/ITSM or Service Delivery in a global organisation.
• Strong understanding of incident/problem/change management and service levels.
• Experience defining service acceptance criteria and operational readiness.
• Ability to coordinate with delivery teams, AMS partners and Service Desk providers.

Responsibilities

• Own end-to-end service transition for new services and changes.
• Ensure operational readiness, support wrap and escalation paths.
• Oversee ITSM processes across regions and drive standardisation.
• Collaborate with Change Enablement, Release Management and vendors.
• Lead service reviews and continual improvement efforts.

Skills

IT Service Transition

ITSM

Stakeholder management

Global delivery

Job description

Pladis Global is seeking an IT Service Transition Manager – Global IT Service Management to drive successful transitions of IT projects into live services across five regions. You will ensure robust service wrappers, documentation, and ready-for-Business-As-Usual transitions, working with regional IT teams, AMS partners and Service Desk providers.

The role requires strong governance, incident/problem/change management, and collaboration with cross‑functional teams to maintain service quality and