Global Head of Institutional Banking Operations

Commonwealth Bank of Australia; Sydney; On-site; AUD 250,000 - 320,000; Full time

Job summary

Commonwealth Bank of Australia seeks an Executive Manager, Institutional Banking Operations to lead day-to-day operations and drive transformation across a global portfolio supporting Institutional Banking & Markets and selected Business Banking clients.

You will champion risk stewardship, service excellence and capability modernization while collaborating with Coverage, Product, Technology, Risk and COO across Australia, India, the UK and US.

Qualifications

• Senior operations leadership experience within institutional, corporate or transaction banking.
• Knowledge of lending, agency services, transaction banking, trade or specialist servicing environments.
• Experience leading complex global teams in a matrix structure.
• Ability to influence senior stakeholders and translate strategy into execution.

Responsibilities

• Lead end-to-end operations across Institutional Lending, Agency Operations, Transaction Banking, Controlled Monies & Insolvency and eBilling.
• Hold global accountability for institutional lending processes, standards, controls and service outcomes.
• Oversee operational provision of international trade products to offshore offices with consistent service, governance and risk management.
• Build trusted client relationships and act as senior operational contact for implementations, complex transactions and escalations.
• Deliver safe, stable and efficient performance across service, productivity, resilience and client outcomes.
• Set and execute the operations strategy including platform modernisation, digitisation, automation, AI and global operating-model changes.
• Own the control environment and first-line management of operational, regulatory, compliance and conduct risk.
• Lead through a matrix structure, aligning global teams across Coverage, Product, Technology, Risk, Compliance, Financial Crime and COO.
• Use insights to prioritise investment, resolve root causes and support growth.
• Build leadership depth, specialist capability, succession and career pathways across dispersed workforce.

Job description

Commonwealth Bank of Australia seeks an Executive Manager, Institutional Banking Operations to lead day-to-day operations and drive transformation across a global portfolio supporting Institutional Banking & Markets and selected Business Banking clients.

You will champion risk stewardship, service excellence and capability modernization while collaborating with Coverage, Product, Technology, Risk and COO across Australia, India, the UK and US.