Global Field Support Specialist - Hydraulics & Reliability

Epiroc; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Health benefits

Career advancement opportunities

Job summary

Epiroc's ProReman division is seeking a Product Support Specialist to drive Customer Project & Reliability Solutions for hydraulic rock drill equipment. The role involves extensive travel from Perth, installations, commissioning, and hands-on support across service centers and sites.

Ideal candidates will hold a diesel/heavy earthmoving trade qualification, possess a current licence, and have strong troubleshooting and communication skills.

Qualifications

• Trade qualification in Diesel Heavy Earthmoving or Plant Mechanics.
• Senior First Aid would be scheduled for earliest completion.
• Underground mining knowledge desirable for hydraulic rock drilling.
• Experience with RDSA or OEM products is highly regarded.
• Strong technical, troubleshooting and problem-solving skills in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Complete drill rig lubrication audits and site observation reports.
• Installations, commissioning and support of RDSA products and services.
• Project execution with data recording according to project plans.
• Mentor and lead by example in service centres.
• Provide product training internally and externally.
• Trouble shoot and determine proper solutions with timely reports.
• Document processes for procedural development and improvements.
• Support the Customer Support Team in identifying new opportunities.

Skills

Diesel Heavy Earthmoving Mechanic

Plant Mechanic

Heavy Duty/Mechanical

Drivers Licence

Senior First Aid

Office software (Word, Outlook, Excel,

Tools

Publisher

PowerPoint

Excel

Word

Outlook

Job description

Epiroc's ProReman division is seeking a Product Support Specialist to drive Customer Project & Reliability Solutions for hydraulic rock drill equipment. The role involves extensive travel from Perth, installations, commissioning, and hands-on support across service centers and sites.

Ideal candidates will hold a diesel/heavy earthmoving trade qualification, possess a current licence, and have strong troubleshooting and communication skills.