Global Customer Service Specialist – Pre & Post-Sales

Zoom Recruitment; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Zoom Recruitment represents a client seeking a Customer Service Officer to support customers across Australia and New Zealand with pre-sales, onboarding and post-sales tasks, ensuring a smooth onboarding journey and excellent service. The role covers pricing requests, product information, account setup, orders, delivery ETAs and billing inquiries.

Responsibilities include handling inquiries via phone, email and chat; listening to diagnose issues; recording details accurately; collaborating with

Qualifications

• Sound time management skills and ability to communicate turnaround times
• Strong verbal and written communication skills
• Strong problem-solving and critical-thinking abilities

Responsibilities

• Handle customer enquiries via phone, email and chat to deliver a positive experience
• Listen actively to understand issues and offer the best solution
• Record all information accurately in systems and follow up to ensure resolution
• Build strong relationships with the regional Sales team to ensure customer satisfaction
• Offer solutions that meet customer needs and align with policies and processes

Skills

Time management

Verbal communication

Written communication

Job description

Zoom Recruitment represents a client seeking a Customer Service Officer to support customers across Australia and New Zealand with pre-sales, onboarding and post-sales tasks, ensuring a smooth onboarding journey and excellent service. The role covers pricing requests, product information, account setup, orders, delivery ETAs and billing inquiries.

Responsibilities include handling inquiries via phone, email and chat; listening to diagnose issues; recording details accurately; collaborating with