Global Client Services Specialist

Mondiale VGL

Sydney

Hybrid

AUD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Growth opportunities

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Ongoing training

Career progression

Job summary

Mondiale VGL, a global logistics partner, is hiring a Client Services Representative to join our international team. You’ll be the trusted partner keeping client supply chains running smoothly, coordinating shipments and collaborating across onshore and offshore teams.

You’ll build long-term relationships, manage dashboards, onboarding new accounts, and seek ways to improve processes. Experience in customer service and freight forwarding, plus strong communication, are essential to thrive in our

Qualifications

3+ years of customer service experience, with freight forwarding exposure.
Passion for customer success and proactive problem solving.
Strong attention to detail and ability to own tasks.
Excellent communication and organisational skills in a fast-paced environment.

Responsibilities

Be the voice of the client by building meaningful, long-term relationships.
Deliver seamless logistics solutions by tracking and coordinating shipments via OneTrack Dashboard.
Maintain client dashboards, profiles, and reports to ensure current, reliable information.
Set up new accounts and assist with onboarding to ensure smooth transitions.
Spot opportunities to streamline processes and share insights with Sales and Account teams.
Collaborate with onshore and offshore teams to support a high-performing culture.