Global Change & Communications Lead

Corporate Travel Management; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible hybrid working

Exclusive travel discounts

Perkbox

Paid parental leave

Sonder wellbeing support

LinkedIn Learning

Volunteer Day

Chillout Days

Additional annual leave

Sustainable work environment

Job summary

Corporate Travel Management (CTM) in Sydney CBD NSW seeks a Global Change and Communications Lead to drive strategic change across technology and operational transformation portfolios. You will coordinate readiness, adoption and communications across programs, regions, and stakeholders to ensure successful transformation.

The role emphasizes business readiness, stakeholder engagement and clear, executive-level communications to support organisational change and sustainable adoption across CTM’s

Qualifications

• Significant experience leading change management and communications across large-scale technology transformation or system transition programs.
• Experience delivering enterprise-wide change across global or multi-regional organisations.
• Proven ability to develop and implement change strategies that deliver successful adoption and business outcomes.
• Strong experience engaging and influencing executive, operational and customer-facing stakeholders.
• Strong understanding of structured change management methodologies and frameworks.
• Excellent written and verbal communication skills, including experience developing executive-level communications.
• Experience developing communication, engagement, training and business readiness strategies.
• Proven ability to influence senior leaders and build commitment across diverse stakeholder groups.
• Strong planning, organisational and stakeholder management skills.
• Ability to work effectively across multiple programs, regions, cultures and competing priorities.

Responsibilities

• Assess stakeholder impacts, manage change risks and maintain an integrated view of readiness, dependencies and key milestones across programs and regions.
• Lead business readiness, adoption and transition activities to embed new processes, capabilities and behaviours into BAU.
• Develop and coordinate targeted communication and engagement strategies, translating complex changes into clear messaging for diverse stakeholders across global regions.
• Partner with leaders, regional change champions and cross-functional teams to coordinate change activities, identify learning needs and support successful adoption.
• Track and report on readiness, engagement, adoption outcomes and change risks, contributing to program governance and steering committee reporting.

Skills

Change management leadership

Strategic communications

Executive stakeholder engagement

Change frameworks

Cross-regional collaboration

Program governance

Planning and prioritisation

Leadership influence

Customer-facing communications

Adaptability across cultures

Job description

Corporate Travel Management - Sydney CBD NSW

About CTM

Corporate Travel Management (CTM) is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.

Life at CTM

We want working at CTM to be rewarding, both professionally and personally. We offer a range of benefits designed to support our people's wellbeing, work-life balance and ongoing development, alongside opportunities to give back to our communities.

• Flexible hybrid working - 3 days in the office and 2 days working from home each week
• Exclusive travel discounts - deals on hotels, flights, car hire and travel insurance
• Perkbox - discounts on retail, lifestyle, entertainment, health and wellbeing
• Paid parental leave
• Sonder - 24/7 wellbeing support and access to an Employee Assistance Program (EAP)
• Learning and development - including access to LinkedIn Learning
• Annual Volunteer Day - time to support the causes important to you
• Chillout Days - additional flexible leave
• Additional annual leave - option to purchase up to 2 extra weeks of leave
• Sustainable work environment that supports your career development and wellbeing

About the Role

The Global Change and Communications Lead provides strategic change leadership across CTM's technology and operational transformation portfolio.

The role is responsible for creating an integrated view of change across programs, regions and stakeholder groups, ensuring transformation activity is coordinated, appropriately sequenced and aligned with the organisation's capacity to absorb change.

You'll translate program delivery into clear business impacts, readiness requirements and adoption outcomes, providing leaders with visibility of cumulative change impacts, organisational readiness, risks and the interventions required for successful implementation.

Working across CTM's global regions, you'll develop and deliver change management and communications strategies that help impacted stakeholders understand, support and adopt new ways of working. This includes leading business readiness activities, coordinating communications and supporting leaders to effectively guide their teams through transformation.

Key Responsibilities

• Assess stakeholder impacts, manage change risks and maintain an integrated view of readiness, dependencies and key milestones across programs and regions.
• Lead business readiness, adoption and transition activities to embed new processes, capabilities and behaviours into BAU.
• Develop and coordinate targeted communication and engagement strategies, translating complex changes into clear messaging for diverse stakeholders across global regions.
• Partner with leaders, regional change champions and cross-functional teams to coordinate change activities, identify learning needs and support successful adoption.
• Track and report on readiness, engagement, adoption outcomes and change risks, contributing to program governance and steering committee reporting.

About You

• Significant experience leading change management and communications across large-scale technology transformation or system transition programs.
• Experience delivering enterprise-wide change across global or multi-regional organisations.
• Proven ability to develop and implement change strategies that deliver successful adoption and business outcomes.
• Strong experience engaging and influencing executive, operational and customer-facing stakeholders.
• Strong understanding of structured change management methodologies and frameworks.
• Excellent written and verbal communication skills, including experience developing executive-level communications.
• Experience developing communication, engagement, training and business readiness strategies.
• Proven ability to influence senior leaders and build commitment across diverse stakeholder groups.
• Strong planning, organisational and stakeholder management skills.
• Ability to work effectively across multiple programs, regions, cultures and competing priorities.

Does this sound like you? Join the exciting world of Corporate Travel Management (CTM) and be part of a team driven by innovation, empowered by technology and passionate about delivering exceptional customer service.
CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply.