CARTAGE CO ORDINATOR

Mondiale-Vgl; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Mondiale VGL is seeking a Cartage Coordinator to ensure timely, accurate delivery of transport services and to build strong relationships with carriers and customers. You will manage communications, planning, and documentation to support efficient freight movements.

Ideal candidates have 4+ years in customer service within logistics, excellent communication, and a proactive, problem-solving mindset to reduce costs and improve margins.

Qualifications

• 4+ years in customer service within logistics.
• Strong attention to detail and ability to meet deadlines.
• Excellent time management and prioritisation under pressure.
• Confident communicator with superior customer service skills.
• Proactive, solutions-focused with troubleshooting ability.

Responsibilities

• Customer Communication: answer emails and calls promptly, liaising between clients, site managers and transport staff.
• Planning and Scheduling: daily freight plan and coordinate driver movements for on-time delivery.
• Operations and Execution: manage inbound/outbound shipments and maintain TMS and PODs.
• Compliance and Risk: stay updated on regulatory requirements and safety standards.
• Service Excellence: maintain high-quality customer service across all interactions.

Skills

Customer Service

Logistics

Communication

Time Management

Job description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we've connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.

Key Responsibilities

Customer Communication

Answer emails and calls promptly and professionally, serving as the trusted liaison between clients, site managers, and transport staff.

Keep all stakeholders up-to-date with delivery ETAs and site access, ensuring clarity and confidence.

Planning and Scheduling

Daily Scheduling: Plan and coordinate freight runs, aligning driver and subcontractor movements for on-time delivery.

Scheduling Alignment: Ensure all activities are in line with Mondiale VGL Fleet requirements.

Operations and Execution

Shipment Management: Organise inbound and outbound shipments to ensure timely delivery.

Container Management: Monitor and follow up empty container status; handle DAWR containers as required.

Documentation and Systems: Process freight paperwork, maintain the Transport Management System (TMS), and manage delivery confirmations (PODs).

Compliance and Risk

Customs Awareness: Stay updated on customs compliance changes and relevant regulatory requirements.

Safety and Welfare: Support driver welfare and align with heavy vehicle fatigue and safety standards.

Process Efficiency: Work with the team to ensure smooth processes and identify opportunities to reduce transport costs and improve margins.

Service Excellence: Maintain a high standard of customer service across all interactions.

Qualifications

4+ years in Customer Service with previous experience in a similar role within the logistics industry

Strong attention to detail with the ability to meet strict deadlines

Exceptional time management and the ability to prioritise in a high-paced setting

Confident and professional communicator with proven customer service skills

Proactive and solutions-focused, with strong troubleshooting capabilities

Positive attitude and team player with a flexible, can-do mindset

Additional Information

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you!and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We're committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we're better together when our team reflects the diversity of the communities and customers we work with every day.