Cartage Coordinator

Mondiale VGL Pty; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Mondiale VGL is seeking an experienced Cartage Coordinator to join our dynamic team. You will ensure timely, accurate, and efficient delivery of transport orders while building strong relationships with carriers and customers for exceptional service.

The role requires strong communication skills, data entry in our systems, and a proactive approach to problem-solving to keep shipments moving and costs under control.

Qualifications

• 3+ years previous experience in a similar role within the logistics industry.
• Strong attention to detail with the ability to meet strict deadlines.
• Exceptional time management and the ability to prioritise in a high-paced setting.
• Confident and professional communicator with proven customer service skills.
• Proactive and solutions-focused, with strong troubleshooting capabilities.
• Positive attitude and team player with a flexible, can-do mindset.

Responsibilities

• Answering emails or phone calls in a timely and professional manner.
• Using in-house system (OneTrack) and other systems to complete job.
• Handling a portfolio of clients and providing outstanding customer service.
• Organise and follow all inbound/outbound shipments to ensure goods are promptly delivered.
• Scheduling in line with Mondiale VGL Fleet requirements.
• Monitor and follow up empty container status.
• Ensuring all accounts are updated with correct contact and delivery details.
• Resolve issues and communicate any delays to the relevant departments/customers.
• Handling and monitoring DAWR containers.
• Maintain awareness of customs compliance updates.
• Working with the team to ensure smooth processes.
• Actively identifying opportunities to reduce transport costs and improve margins.
• Ensuring a high standard of customer service is always provided.

Skills

Customer service

Time management

Communication

Attention to detail

Proactive problem-solving

Job description

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Job Description

We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.

Key Responsibilities

• Answering emails or phone calls in a timely and professional manner
• Using in-house system (OneTrack) and other systems to complete job
• Handling a portfolio of clients and providing outstanding Customer Service
• Organise and follow all inbound/outbound shipments to ensure goods are promptly delivered
• Scheduling in line with Mondiale VGL Fleet requirements
• Monitor and follow up empty container status
• Ensuring all accounts are updated with correct contact and delivery details.
• Resolve issues and communicate any delays to the relevant departments/customers
• Handling and monitoring DAWR containers
• Maintain awareness of customs compliance updates
• Working with the team to ensure smooth processes
• Actively identifying opportunities to reduce transport costs and improve margins
• Ensuring a high standard of customer service is always provided

Qualifications

• 3+ years previous experience in a similar role within the logistics industry. Will consider someone with a strong customer service background (3+ years)
• Strong attention to detail with the ability to meet strict deadlines
• Exceptional time management and the ability to prioritise in a high-paced setting
• Confident and professional communicator with proven customer service skills
• Proactive and solutions-focused, with strong troubleshooting capabilities
• Positive attitude and team player with a flexible, can-do mindset

Additional Information

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.