Account Executive

International SOS group; Sydney; Híbrido; AUD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career advancement in client-facingrol

Descripción de la vacante

International SOS, a global leader in travel risk management, is seeking a Portfolio/Account Manager for the ANZ region. The role focuses on SME clients across onboarding, engagement and utilisation through to renewal, building strong client relationships and delivering value-driven solutions to maximise retention and expansion.

You will own the full client lifecycle, manage a pipeline of renewals, and collaborate with internal teams to ensure seamless service delivery.

Formación

• Bachelor’s degree (or equivalent) in a relevant field
• 1-2 years’ experience in a Client/Customer engagement role in a B2B environment
• Strong communication and relationship-building skills across clients and internal stakeholders

Responsabilidades

• Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
• Build and execute account plans aligned to client needs across short, medium, and long-term opportunities.
• Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
• Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
• Maintain a deep understanding of products and services to effectively position solutions.
• Monitor account performance and profitability, ensuring value delivery for both client and business.

Descripción del empleo

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International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.

• Join the world's leading medical and security travel risk company
• Hybrid work model; work from home and in the office
• Great opportunity to enhance your career further in a client facing role

Manage a portfolio of clients owning the full client lifecycle.

About the role

This role focuses on managing a portfolio of SME clients across the ANZ region, owning the full client lifecycle from onboarding, engagement and utilisation through to renewal and extension. You will be responsible for building strong client relationships, understanding their needs, and delivering value-driven solutions to maximise retention and drive expansion.

Key responsibilities

• Manage a portfolio of SME accounts to drive engagement, satisfaction, retention, and growth.
• Build and execute account plans aligned to client needs across short, medium, and long-term opportunities.
• Develop and manage a pipeline of renewals and extensions, ensuring timely and successful closure.
• Apply value-based selling and negotiation techniques to deliver commercially sound outcomes.
• Build strong relationships with clients and collaborate with internal teams to deliver seamless service.
• Maintain a deep understanding of products and services to effectively position solutions.
• Monitor account performance and profitability, ensuring value delivery for both client and business.
• Deliver a customer-centric experience through proactive engagement and responsive service.
• Opportunities to expand your career in a multinational company with consistent growth
• Ongoing training and development opportunities
• Enjoy rewards for your contributions, including service awards
• Option to purchase additional annual leave and paid volunteering days
• Exclusive discounts on health insurance, airlines, technology, and more

About you

• Full working rights in Australia, Sydney based
• At least 1-2 years’ experience in a Client/Customer engagement role in a B2B environment
• Bachelor’s degree (or equivalent) in a relevant field
• Experience working in a multicultural/international environment
• Strong communication and proven relationship-building skills across clients and internal stakeholders
• Customer focused, results-driven mindset with strong strategic thinking and proactive account management skills
• Team-oriented, highly organised and able to manage competing priorities effectively

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects