Gift Shop Clerk

Red Hawk Casino; Casino; On-site; AUD 45,000 - 60,000; Full time

Job summary

Red Hawk Casino invites applications for a Gift Shop Associate to assist guests with purchases, promote merchandise, and effectively upsell items while maintaining a clean, organized retail floor. The role requires good communication, 1 year of retail experience, and a commitment to excellent guest service.

You will handle cash, support inventory, and help guests stay informed about events on property. Join a team that values grooming standards and consistent customer care at a casino

Qualifications

• High school diploma or GED preferred.
• At least 1 year of retail experience.
• Excellent communication, retail sales and guest service skills.

Responsibilities

• Assist gift shop patrons with purchases and promote merchandise.
• Replenish display shelves and tag/stock received items.
• Maintain a clean, organized retail sales floor.
• Provide prompt and courteous guest service and respond to inquiries.
• Maintain accurate records for comps and merchandise transfers.
• Assist in inventory counts and ensure proper inventory control.
• Operate the point-of-sale terminal for gift shop transactions.
• Know product locations and retrieve items from storage when needed.
• Stay informed about current and upcoming events to inform guests.
• Follow cash control policies and maintain professional grooming and appearance.
• Perform other duties as assigned.

Skills

Effective communication

Retail sales

Guest service

Cash handling

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
• Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received.
• Helps maintain the cleanliness and organized look of the retail sales floor.
• Provides excellent guest service & responds to guest complaints and/or inquiries promptly and courteously.
• Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
• Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
• Operates point-of-sale terminal for gift shop transactions.
• Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
• Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
• Adheres to established cash control policies and procedures of the casino.
• Maintains professional grooming and appearance according to established grooming and appearance policy.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred. Must have at least one year of retail experience.
• Must possess effective communication, retail sales, and guest service skills.
• Must be able to frequently lift and/or move up to 25 pounds.
• Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.