Genomics Customer Support Specialist

PERSOL; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Permanent role

Full-time

Immediate start

Training & support

Career development

Job summary

PERSOL has partnered with a leading genomics and animal science organisation in Brisbane to recruit a Customer Service Representative for an immediate start in a permanent, full-time capacity.

You will provide end-to-end customer service and administrative support across the Genomics division, handling orders, sample submissions, reports and inquiries while maintaining accurate records and ensuring a seamless customer experience.

Qualifications

• Previous experience in customer service or administrative role.
• Strong data entry skills and exceptional attention to detail.
• Intermediate Microsoft Excel skills, including formulas, filters, VLOOKUPs and data validation.
• Experience using SAP and Salesforce will be highly regarded.

Responsibilities

• Manage inbound calls and email enquiries, providing professional and timely customer support.
• Process customer orders, sample submissions and associated documentation.
• Proactively liaise with customers to coordinate sample submissions and follow up outstanding requirements.
• Coordinate sample kits and collection devices, including inventory management.
• Generate and distribute genomic data reports and respond to enquiries regarding testing, results and turnaround times.
• Track and confirm orders, manage customer complaints and process credits through Salesforce.
• Assist with customer account setup and maintenance within SAP.
• Provide administrative and sales support to the sales and marketing teams.
• Maintain and update training documentation as processes and systems evolve.
• Collaborate with internal stakeholders to identify opportunities for process improvement and greater efficiency.
• Provide broader customer service support across Genomics, Animal Safety and Food Safety divisions.

Skills

Data entry

Attention to detail

Customer service

Communication

Multitasking

Excel

CRM familiarity

Tools

SAP

Salesforce

Microsoft Excel

Job description

PERSOL has partnered with a leading genomics and animal science organisation in Brisbane to recruit a Customer Service Representative for an immediate start in a permanent, full-time capacity.

You will provide end-to-end customer service and administrative support across the Genomics division, handling orders, sample submissions, reports and inquiries while maintaining accurate records and ensuring a seamless customer experience.