General Manager - Service and Warranty

McDonald Jones Homes Pty; Sydney; Vor Ort; AUD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Income protection

Purchased leave

Parental leave

Employee discounts

AIA Vitality program

Learning & development

NAWIC/HIA memberships

Zusammenfassung

McDonald Jones Homes Pty is seeking a General Manager to lead the Service & Warranty division, driving exceptional customer outcomes and optimising operational performance across the post-construction journey.

Reporting to the CEO, you will oversee service, maintenance and warranty operations, ensuring homeowners receive an outstanding experience while adhering to contractual obligations, quality standards and warranty commitments.

Qualifikationen

• Senior leadership experience in residential construction or related services.
• Strong knowledge of warranty obligations, building standards and legislation.
• Proven ability to lead high-performing teams and drive continuous improvement.
• Experience managing complex customer escalations and stakeholder relationships.

Aufgaben

• Lead the Service & Warranty function and front-line managers across maintenance, warranty and customer service.
• Ensure post-completion activities meet contractual obligations and schedules.
• Drive efficiency, customer satisfaction, quality outcomes and cost management.
• Identify systemic issues and implement preventative quality improvements.
• Oversee resolution of escalations and regulatory matters.
• Monitor budgets and resources to keep service delivery commercially effective.

Kenntnisse

Senior leadership

Residential construction

Warranty knowledge

Budget management

Stakeholder management

Communication skills

Organisational planning

Ausbildung

Building & Construction degree

Jobbeschreibung

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits

We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we’re proud of our Women in
• Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration and so much more!

About the opportunity

We’re looking for an experienced General Manager to lead our Service & Warranty division, driving exceptional customer outcomes across the post-construction journey while optimising operational performance, quality, compliance and business outcomes.

Reporting directly to the CEO, this senior leadership role is responsible for overseeing service, maintenance and warranty operations across the business, ensuring homeowners receive an outstanding experience while contractual obligations, quality standards and warranty commitments are consistently achieved.

More specifically, you will:

• Provide strategic leadership and direction to the Service & Warranty function, leading managers and teams across maintenance, warranty and customer service operations.
• Ensure post-practical completion activities are delivered in line with contractual obligations, maintenance schedules and business expectations.
• Drive continuous improvement initiatives across service and warranty operations, focusing on efficiency, customer satisfaction, quality outcomes and cost management.
• Identify systemic issues and implement preventative measures to improve product quality and reduce warranty claims.
• Lead the resolution of complex and escalated customer matters, including disputes, complaints and regulatory issues.
• Monitor operational performance, budgets and resources, ensuring service delivery remains commercially effective and customer focused.

About you

You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

• Proven senior leadership experience within residential construction, construction services or project management environments.
• Strong knowledge of residential construction practices, warranty obligations, building standards, legislation and industry requirements.
• Demonstrated ability to lead and develop high-performing teams while driving accountability and continuous improvement.
• Experience managing complex customer escalations, disputes and stakeholder relationships with professionalism and sound judgement.
• Strong commercial acumen with experience managing budgets, resources and operational performance.
• Excellent communication, negotiation and relationship-building skills with a broad range of internal and external stakeholders.
• Outstanding organisational and planning capabilities, with the ability to balance strategic priorities and operational demands.
• Tertiary qualifications in Building & Construction or a related discipline will be highly regarded.

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.