General Manager, Revenue Operations (RevOps)

Creditorwatch; Sydney; Hybrid; AUD 280,000 - 360,000; Full time

Job summary

CreditorWatch is seeking a General Manager, Revenue Operations (RevOps) to elevate our go-to-market engine from Sydney. This senior role spans Revenue Operations, Pricing Operations, Sales Enablement, and GTM Engineering, unifying systems, data and processes to boost predictability and growth.

Reporting to the Chief Revenue Officer, you will lead a cross-functional team to enhance forecasting, territory alignment and customer lifecycle handovers, driving efficiency across Sales, Marketing and

Responsibilities

• Own the design and evolution of our revenue operating model across acquisition, retention and expansion.
• Identify bottlenecks and implement scalable solutions across processes, systems and data.
• Connect Sales, Marketing and the commercial function with clear processes and lifecycle handovers.
• Turn market segmentation into practical changes across territories, workflows and systems.
• Strengthen rhythms and standards to support a high-performing, scalable GTM function.
• Partner with CRO and Finance on planning, headcount, quotas and in-year performance.
• Own forecasting, pipeline reviews and revenue performance reporting.
• Monitor pipeline health, conversion and quota attainment; identify risks and opportunities.
• Translate metrics into clear recommendations and actions for leadership.
• Manage sales incentive plans with Finance to reward right behaviours.
• Build a single source of truth for revenue, customers and pipeline data.
• Provide practical insights to help leaders improve day-to-day performance.
• Prepare commercial analysis for the CRO, ELT and Board.
• Track SaaS metrics: ARR, MRR, CAC, LTV, retention, churn, funnel.
• Identify data gaps and turn analysis into actionable recommendations.

Job description

Who are we?

CreditorWatch is entering its next chapter — and it’s an exciting one.

We’re a leading Australian data and technology company transforming how businesses manage commercial risk, make credit decisions and improve cash flow. Since 2010, we’ve built a strong position in the market, helping thousands of businesses make smarter decisions through our data, insights and technology.

Following our acquisition by global private equity firm Warburg Pincus, we have a new opportunity to build on that success and take the business to the next level. With an established platform, ambitious growth plans and plenty of opportunity ahead, we’re focused on scaling our impact and shaping what comes next.

We’re also proud to have been recognised as one of the AFR’s Top 10 Best Places to Work and certified by Great Place to Work across 2022–2025. For people who want to make a meaningful impact in a growing business, this is an opportunity worth exploring.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your role & team

We're looking for a General Manager, Revenue Operations (RevOps) to help take CreditorWatch's go-to-market engine to the next level.

This is a senior commercial leadership role with a broad remit across Revenue Operations, Pricing Operations, Sales Enablement and GTM Engineering. You'll bring together the systems, processes, data and operating rhythms that help our commercial teams acquire, retain and grow customers more effectively.

Reporting to our Chief Revenue Officer, you'll lead a multidisciplinary team and work closely with leaders across Sales, Marketing and the wider business to improve revenue predictability, productivity and customer lifetime value.

We're looking for someone who knows what a high-performing SaaS revenue engine looks like and has the experience to make it happen. Someone who can step back to identify opportunities to improve how we operate, then roll up their sleeves to turn those ideas into action — whether that's improving our Salesforce processes, sharpening forecasting or using AI and automation to give our commercial teams more time to focus on customers.

With ambitious growth plans ahead, you'll play a key role in evolving our go-to-market model, strengthening how our teams work together and ensuring our commercial operations can scale with the business.

Location: Sydney CBD
Working arrangements: Full-time, hybrid
Reporting to: Chief Revenue Officer

What you'll own

Evolve the revenue engine

• Own the design and evolution of our revenue operating model across customer acquisition, retention and expansion.
• Identify the structural bottlenecks holding back growth and implement scalable solutions across processes, systems, data and organisational design.
• Connect Sales, Marketing and the wider commercial function through clear processes, consistent performance measures and effective customer lifecycle handovers.
• Turn market and account segmentation into practical changes across territories, workflows, team structures and systems.
• Strengthen the operating rhythms and standards that support a high-performing, scalable GTM function.

Drive revenue performance & predictability

• Partner with our CRO and Finance team on annual planning, headcount and capacity planning, quotas and in-year performance.
• Own forecasting, pipeline reviews and revenue performance reporting, giving leaders a clear view of progress against plan.
• Monitor pipeline health, conversion, sales productivity and quota attainment, proactively identifying risks and opportunities.
• Develop a trusted view of our commercial performance, translating metrics into clear recommendations and actions.
• Manage sales incentive plans with Finance, ensuring they reward the right behaviours and support our commercial strategy.

Turn data into better decisions

• Build and maintain a single, trusted source of truth for revenue, customer and pipeline data.
• Give commercial leaders practical insights they can use to make better decisions and improve day-to-day performance.
• Prepare commercial analysis and reporting for the CRO, Executive Leadership Team and Board.
• Track the metrics that matter across our SaaS business, including ARR, MRR, CAC, LTV, retention, churn, funnel conversion and revenue productivity.
• Identify data gaps, challenge assumptions and turn complex analysis into clear, commercially grounded recommendations.

Own pricing operations

• Translate our pricing strategy into consistent, scalable processes across price books, packaging, discount approvals and commercial policies.
• Oversee the implementation of price changes and monitor realised pricing, discounting and commercial exceptions.
• Improve pricing governance and visibility, reducing unmanaged discounting and revenue leakage.
• Partner with Sales, Finance, Product and other stakeholders to ensure our pricing and packaging are applied consistently across the business.

Optimise our GTM systems & processes

• Own the commercial direction of our CRM