General Manager, Private Members Club

Hastings People; Brisbane; On-site; AUD 162,000 - 198,000; Full time

Job summary

Hastings People in Brisbane is seeking an experienced General Manager to lead day-to-day operations of a prestigious private members club. You will steward hospitality excellence, member engagement and commercial performance, overseeing a multidisciplinary team.

The role requires strong experience with boards and committees, sound financial governance and a hands-on, collaborative leadership approach that respects tradition while driving growth.

Qualifications

• At least five years in a General Manager or comparable leadership role within private members clubs, boutique hotels, lodges or luxury hospitality.
• Strong food & beverage knowledge with a commitment to personalised member experiences.
• Experience reporting to a Board or ownership group and working with committees.
• Sound financial and commercial capability across budgeting, payroll, expenditure management and controls.
• Collaborative, hands-on leadership style with good judgement and change management.

Responsibilities

• Lead, coach and develop the team while maintaining consistently high standards of personalised service.
• Drive member experience, membership growth and revenue across food & beverage, functions and events.
• Take ownership of budgets, payroll, expenditure controls, payments and relationships with external advisers.
• Partner effectively with the Board and committees, translating operational insights into practical recommendations.
• Review systems, policies and practices, implementing improvements while protecting the organisation's culture.

Skills

Leadership

Hospitality ops

Board liaison

Education

Bachelor's in Hospitality

Tools

Budgeting software

Job description

Our client is a highly regarded private members club with a long-standing reputation for personalised hospitality, discretion and a strong sense of community. Offering premium dining, events, functions, accommodation and member experiences from an impressive character property, the organisation is entering an important next chapter focused on preserving its traditions while thoughtfully strengthening its operations and commercial performance.

Job Description

Reporting to the Board, the General Manager will take responsibility for the day-to-day leadership of the organisation while contributing meaningful commercial and operational insight at Board level. This is a highly visible, hands-on position requiring an accomplished hospitality leader who is equally comfortable engaging with members, developing a team and managing the financial and operational disciplines of the business.

Key responsibilities include:

• Lead, coach and develop the team while maintaining consistently high standards of personalised service
• Drive member experience, membership growth and revenue across food and beverage, functions and events
• Take ownership of budgets, payroll, expenditure controls, payments and relationships with external professional advisers
• Partner effectively with the Board and relevant committees, translating operational insights into practical recommendations
• Review systems, policies, work practices and property requirements, implementing considered improvements while protecting the organisation's character and service culture

Candidate Profile

The successful candidate will be an experienced hospitality executive with a strong understanding of high-touch service environments. You will bring the commercial capability required to lead a multifaceted operation alongside the interpersonal skills, discretion and presence needed to build trusted relationships with members, the Board and employees.

You will ideally demonstrate:

• At least five years in a General Manager, Chief Executive or comparable whole-of-business leadership role within a private members club, boutique luxury hotel, lodge, resort or similar hospitality environment
• Strong food and beverage knowledge and a genuine commitment to personalised member and guest experiences
• Experience reporting to a Board or ownership group and working effectively with committees and diverse stakeholders
• Sound financial and commercial capability across budgeting, payroll, expenditure management and business controls
• A collaborative, hands-on leadership style with sound judgement and the ability to introduce operational and systems improvements thoughtfully

Offer

This is an outstanding opportunity to lead a distinctive hospitality organisation with an established membership, strong traditions and meaningful potential for considered growth. The role is predominantly Monday to Friday and offers a package of circa $180,000, with flexibility for an exceptional appointment. Some attendance at member events and reasonable after-hours availability will form part of the position.

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