Operations Manager - Pimpama

4WD Supacentre; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary + super

Career progression opportunities

Job summary

4WD Supacentre on the Gold Coast is seeking an Operations Manager to lead warehouse operations, Click & Collect experience and a high-performing team. You will drive accuracy, safety and customer service, ensuring fast, seamless order-to-collection.

Candidates must hold a valid forklift licence and bring hands-on leadership in retail logistics, stock control, rostering and KPI delivery in a fast-paced omni-channel environment.

Qualifications

• Experience leading warehousing and retail operations.
• Proven ability to drive Click & Collect performance.
• Strong stock control and rostering discipline.

Responsibilities

• Lead all warehouse, receivals and despatch operations.
• Drive Click & Collect to deliver outstanding customer experience.
• Drive stock accuracy and inventory control.
• Maintain replenishment and merchandising standards.
• Lead, coach and develop a high-performing operations team.
• Manage rosters to meet trading requirements.
• Achieve KPIs across productivity, safety and service.
• Identify and implement process improvements to increase efficiency.
• Partner with Retail Business Manager and Sales Managers.

Skills

Leadership

Click & Collect

Forklift licence

Inventory control

Team development

Job description

Lead the Operation. Drive Performance. Deliver Every Adventure.

Not Your Average Operations Leadership Role

At 4WD Supacentre, we don't just sell gear—we help everyday Aussies get adventure ready. Behind every great customer experience is a high-performing operation where the warehouse, Click & Collect and retail teams work together seamlessly.

We're looking for a hands-on Operations Manager who leads from the front, thrives in a fast-paced environment, and takes pride in building a safe, efficient and customer-focused operation.

If you're passionate about operational excellence, developing people and creating exceptional customer experiences, this is your next adventure.

Why Our Crew Love It Here

• Competitive salary package + super
• Join one of Australia's fastest-growing retail businesses
• Genuine career progression opportunities
• Work with a team that values accountability, teamwork and continuous improvement

Your Mission

As the Operations Manager, you'll oversee all warehouse operations while also taking ownership of the Click & Collect experience, ensuring customers receive fast, accurate and seamless service from order through to collection. You must hold a valid forklift license.

You'll be responsible for:

• Leading all warehouse, receivals and despatch operations
• Managing the Click & Collect operation to deliver an outstanding customer experience
• Driving stock accuracy and inventory control
• Maintaining replenishment and merchandising standards
• Leading, coaching and developing a high-performing operations team
• Managing rosters to meet operational and trading requirements
• Achieving KPIs across productivity, safety, inventory accuracy and customer service
• Identifying and implementing process improvements to increase operational efficiency
• Working closely with the Retail Business Manager and Sales Managers to support overall store performance
• Ensuring workplace health and safety standards are maintained at all times
• Building a culture of accountability, teamwork and continuous improvement

You're Our Kind of Legend If...

• You have leadership experience in warehouse, retail operations or logistics
• You have experience managing Click & Collect or customer fulfilment operations
• You enjoy leading from the front and developing high-performing teams
• You're organised, proactive and thrive in a fast-paced environment
• You have strong problem-solving skills and enjoy improving operational processes
• You understand inventory management and warehouse best practices
• Experience in retail warehousing, logistics or distribution is highly regarded

Life at 4WD Supacentre

We're built by people who love the outdoors and believe hard work creates opportunity. We reward initiative, celebrate success and support people who want to build long‑term careers.

If you're ready to lead an operation that keeps thousands of Aussies adventure ready—while delivering an exceptional, Click & Collect experience,we'd love to hear from you.

Company Overview

4WD Supacentre is one of Australia's leading and fastest growing omni‑channel retailers. We are a family‑operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.