General Manager – Local Pub, Guest Experience & Growth

Marlow Hotel Management; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Genuine career progression

Work–life balance culture

Job summary

The Intersection Tavern, part of the Marlow Hotel Group, seeks an experienced General Manager to lead a high-performing team and oversee full venue operations. You Will drive exceptional guest experiences, build a strong team culture, and steer commercial success across all departments.

This hands-on leader will manage service, coaching, and strategic operations behind the scenes. Ideal candidates will have a robust background in community pubs, gaming or food-led venues, and a passion for

Qualifications

• Strong background in community pubs, gaming or food-led venues.
• Experience leading high-volume, fast-paced pub operations.
• Proven ability to coach and develop a high-performing team.

Responsibilities

• Lead and develop a high-performing team across front-of-house and back-end operations.
• Drive guest experiences, service quality and guest satisfaction.
• Oversee strategic and operational functions to deliver commercial success.
• Foster a culture of genuine hospitality and continuous improvement.

Skills

People leadership

Operations management

Guest experience

Coaching and development

Job description

The Intersection Tavern, part of the Marlow Hotel Group, seeks an experienced General Manager to lead a high-performing team and oversee full venue operations. You Will drive exceptional guest experiences, build a strong team culture, and steer commercial success across all departments.

This hands-on leader will manage service, coaching, and strategic operations behind the scenes. Ideal candidates will have a robust background in community pubs, gaming or food-led venues, and a passion for