General Manager - East Coast based

Cater Care; City of Melbourne; On-site; AUD 260,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice options

Executive perks

Leadership coaching

Wellness program

Corporate discounts

Job summary

Cater Care is seeking a General Manager, Urban, to lead across education, health, business & industry, retirement, and aged care portfolios. Reporting to the Chief Operating Officer, this pivotal role demands a strategic, authentic leader to elevate standards and redefine catering excellence on a national scale.

As General Manager, you will be responsible for delivering strategic objectives and maximizing profitability of the Urban sector through managing service delivery, resources, and

Qualifications

• Senior executive leadership experience in hospitality or large-scale food service.
• Tertiary qualification in Business or Hospitality.
• Strong P&L accountability and financial acumen.
• Proven ability to lead multi-site operations and drive growth.

Responsibilities

• Craft and execute bold sector strategies, business plans, and financial roadmaps.
• Mentor and energise a nationwide operational team with clear KPIs.
• Own full P&L accountability for the division and manage site profitability.
• Partner with Business Development to win tenders and secure renewals.
• Leverage industry insights to drive sector innovation and partnerships.
• Embed safety, quality, and regulatory compliance across operations.

Skills

Executive leadership

P&L management

Strategic planning

Hospitality industry experience

Contract catering experience

Cross-functional leadership

Negotiation

Executive coaching

Stakeholder management

Education

Bachelor's degree in Business or Hospitality

Job description

Are you a visionary leader ready to drive transformation and spearhead growthacross diverse operational sectors?

Join Cater Care as General Manager, Urban, and take the helm across our education, health, business & industry, retirement, and aged care portfolios.

Reporting directly to the Chief Operating Officer, this pivotal role calls for a strategic changemaker - an ambitious, authentic leader empowered to challenge the status quo, elevate operational standards, and redefine catering excellence on a national scale.

As General Manager, you will be responsible for delivering our strategic objectives and be accountable for maximising the overall profitability of the Urban sector through the dynamic management of our service delivery, strategic resources, and high-performing operational teams.

Drive nationwide transformation with the flexibility to lead from any of our eastern state offices! While Sydney is our preferred collaborative hub, this high-powered, mobile leadership role puts you at the center of national growth—travelling coast-to-coast to energise site teams, elevate operational standards, and spark game-changing culinary innovation across Australia.

Key Strategic Responsibilities

• Craft and execute bold sector strategies, business plans, and financial roadmaps in direct alignment with company vision and values.
• Mentor and energise a high-performing, nationwide operational team, instilling accountability through clear KPIs and proactive capability coaching.
• Own full P&L accountability for the division, diligently managing financial reporting, site profitability, and rapid turnaround strategies for underperforming assets.
• Partner closely with Business Development to forge winning client solutions, lead key tenders, steer seamless site mobilisations, and secure high-value contract renewals.
• Leverage industry insights to anticipate market shifts, foster strategic partner networks, and position Cater Care at the forefront of sector innovation.
• Embed rigorous safety, quality, and regulatory compliance systems across all operations to safeguard our people, clients, and reputation.

What You Bring (Skills & Experience)

• Proven years of experience in senior executive leadership within hospitality, contract catering, or large-scale food service, expertly steering complex multi-site operations.
• Tertiary qualifications in Business or Hospitality (or equivalent executive experience), backed by strong culinary knowledge and operational credibility.
• Exceptional P&L financial expertise, paired with persuasive communication, negotiation, and executive coaching abilities.
• Resourceful, action-driven, and resilient leadership style with the strategic foresight to navigate complex, fast-moving operational environments.

Key Stakeholder Relationships

• Collaborate with the Senior Leadership Team, Support Departments, and frontline staff to build a high-performance, positive culture and achieve business plan targets.
• Build enduring relationships with clients, industry networks, and brand partners to retain current contracts and secure strategic growth opportunities.

Why Join Cater Care?

• Highly competitive salary, customisable salary sacrifice options, and comprehensive executive perks.
• Unrivalled strategic influence and career expansion opportunities within a rapidly growing industry pioneer.
• Direct access to bespoke leadership coaching, executive mentoring, and continuous learning programs.
• Exclusive corporate discount programs, comprehensive wellness initiatives, and active employee milestone celebrations.

Who We Are

Cater Care is a premier, 100% Australian-owned contract catering industry leader. We proudly set the benchmark for quality and service delivery across diverse business sectors including Retail, Aged Care, Education, Health, Manufacturing and Remote services. Grounded in our core values of Care, Pride, and Community, we foster an empowering, inclusive, and diverse workplace where people thrive. We actively promote equal opportunityand strongly encourage First Nations candidates to apply and join our vibrant journey