General Manager / Duty Manager - Boutique Island Resort

Elysian Retreats Pty Ltd; Whitsunday Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff accommodation

Staff boat transfers

Job summary

Elysian Retreat Pty Ltd on Long Island in the Whitsundays is seeking a General Manager / Duty Manager to lead daily resort operations with hands-on involvement across departments.

In this boutique island setting, you will oversee guest services, staff supervision and safety, while delivering exceptional guest experiences and maintaining high presentation standards. Strong leadership and problem solving are essential.

Qualifications

• Experience supervising hospitality teams and daily operations.

Responsibilities

• Oversee daily resort operations during rostered shifts.
• Coordinate guest arrivals, departures and daily activities.
• Ensure villas, dining areas and facilities meet presentation standards.
• Monitor operational needs and respond promptly to issues.
• Coordinate with maintenance, housekeeping, kitchen and F&B teams.
• Assist with stock control, purchasing and general resort logistics.
• Deliver professional, personalised guest service.
• Handle guest enquiries, feedback and complaints.
• Communicate guest preferences to relevant departments.
• Support a welcoming and memorable guest experience.
• Resolve operational issues professionally and escalate when needed.

Skills

Supervisory experience

Guest service excellence

Problem solving

Communication skills

Team motivation

Operational decision making

Attention to detail

Hands-on willingness

Weekend/public holidays availability

Education

RSA certification

First Aid / CPR certification

Tools

Property management systems

Reservations systems

Job description

Elysian Retreat Pty Ltd – Whitsundays QLD

Elysian Retreat | Long Island, Whitsundays, QLD

Full-time | Accommodation Provided | Staff Boat Transfers Provided

General Manager / Duty Manager – Boutique Island Resort

Lead Exceptional Island Hospitality

Elysian Retreat is an intimate, secluded boutique resort on Long Island in the Whitsundays. With just 10 guest villas, we pride ourselves on personalised service, attention to detail and creating exceptional guest experiences in a beautiful natural environment.

We are seeking an experienced, professional and hands‑on General / Duty Manager to assist in overseeing daily resort operations and supporting our small, dedicated team.

About the Role

Reporting to management, the Manager plays a key role in ensuring the smooth daily operation of the resort.

This position combines operational leadership, guest relations, staff supervision and practical involvement across resort departments.

The successful candidate will be confident making decisions, resolving guest concerns, coordinating daily activities and maintaining high operational standards.

As a small island resort, we are looking for a leader who is equally comfortable managing operations and assisting the team with hands‑on duties when required.

Key Responsibilities

Daily Resort Operations

• Oversee daily resort operations during rostered shifts.

• Coordinate guest arrivals, departures and daily activities.

• Ensure guest villas, dining areas and public facilities meet resort presentation standards.

• Monitor operational requirements and respond to issues promptly.

• Coordinate with maintenance, housekeeping, kitchen and food and beverage teams.

• Assist with stock control, ordering and general resort logistics.

Guest Relations

• Deliver professional, personalised and attentive guest service.

• Handle guest enquiries, requests, feedback and complaints.

• Ensure guest preferences and special requirements are communicated to relevant departments.

• Support a welcoming and memorable guest experience.

• Resolve operational issues professionally and elevate significant matters where required.

Team Leadership

• Supervise and support staff during rostered shifts.

• Coordinate daily work allocations and operational priorities.

• Assist with staff training, induction and performance feedback.

• Promote teamwork, accountability and a positive workplace culture.

• Lead by example and assist operational departments when required.

Administration & Reporting

• Assist with guest bookings and reservations administration.

• Maintain accurate shift handovers and operational reports.

• Support roster coordination and staff attendance procedures.

• Assist with stock, purchasing and cost-control procedures.

• Communicate operational concerns and improvement opportunities to the General Manager.

Safety & Emergency Procedures

• Ensure workplace health and safety procedures are followed.

• Support resort emergency response and evacuation procedures.

• Assist with incident reporting and risk management.

• Coordinate appropriate responses to urgent guest or operational matters.

• Maintain awareness of the challenges associated with remote island operations.

About You

Essential

• Previous supervisory or management experience in hospitality.

• Strong guest service and problem-solving skills.

• Ability to supervise, motivate and support a small team.

• Excellent communication and organisational skills.

• Confidence managing daily operational decisions.

• Strong attention to detail and professional presentation.

• Ability to work independently and remain calm under pressure.

• Willingness to assist with hands‑on operational duties.

• Flexibility to work weekends and public holidays.

Highly Regarded

• Previous boutique hotel, resort or island management experience.

• Experience with property management systems and reservations.

• Current Responsible Service of Alcohol (RSA) certification.

• Current First Aid and CPR certification.

• Experience coordinating guest transfers and resort logistics.

• Familiarity with workplace safety and emergency procedures.

What We Offer

• Full-time employment.

• Staff accommodation provided on the island.

• Staff boat transfers provided.

• A rewarding leadership role in a unique island environment.

• The opportunity to contribute to operational improvements.

• A supportive team and personalised hospitality environment.

• Salary discussed with suitable applicants.

Living and Working on an Island

Working at Elysian Retreat requires adaptability, teamwork and a willingness to take ownership of daily responsibilities.

The successful applicant will be a practical and approachable leader who enjoys working closely with guests and colleagues.