Island Resort GM & Duty Manager | Accom & Transfers

Elysian Retreats Pty Ltd; Whitsunday Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff accommodation

Staff boat transfers

Job summary

Elysian Retreat Pty Ltd on Long Island in the Whitsundays is seeking a General Manager / Duty Manager to lead daily resort operations with hands-on involvement across departments.

In this boutique island setting, you will oversee guest services, staff supervision and safety, while delivering exceptional guest experiences and maintaining high presentation standards. Strong leadership and problem solving are essential.

Qualifications

• Experience supervising hospitality teams and daily operations.

Responsibilities

• Oversee daily resort operations during rostered shifts.
• Coordinate guest arrivals, departures and daily activities.
• Ensure villas, dining areas and facilities meet presentation standards.
• Monitor operational needs and respond promptly to issues.
• Coordinate with maintenance, housekeeping, kitchen and F&B teams.
• Assist with stock control, purchasing and general resort logistics.
• Deliver professional, personalised guest service.
• Handle guest enquiries, feedback and complaints.
• Communicate guest preferences to relevant departments.
• Support a welcoming and memorable guest experience.
• Resolve operational issues professionally and escalate when needed.

Skills

Supervisory experience

Guest service excellence

Problem solving

Communication skills

Team motivation

Operational decision making

Attention to detail

Hands-on willingness

Weekend/public holidays availability

Education

RSA certification

First Aid / CPR certification

Tools

Property management systems

Reservations systems

Job description

Elysian Retreat Pty Ltd on Long Island in the Whitsundays is seeking a General Manager / Duty Manager to lead daily resort operations with hands-on involvement across departments.

In this boutique island setting, you will oversee guest services, staff supervision and safety, while delivering exceptional guest experiences and maintaining high presentation standards. Strong leadership and problem solving are essential.