General Manager, Care Services

Mcarthur; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Salary packaging benefits

Supportive leadership environment

Job summary

Cultura is a leading not-for-profit organisation dedicated to supporting individuals and communities from all cultural backgrounds to live fulfilling lives.

The General Manager, Care Services will provide strategic and operational leadership across Cultura's care services portfolio, reporting to the CEO to ensure excellence in service delivery, compliance, financial sustainability, and workforce performance.

Qualifications

• Extensive knowledge of care service operations and regulatory compliance.
• Proven ability to lead large multidisciplinary teams.
• Strong financial and strategic management skills.
• Excellent interpersonal and stakeholder engagement.
• Commitment to person-centred care, diversity, inclusion and cultural safety.
• AHPRA registration essential (nursing or allied health).
• Executive or senior management experience in aged or community care.

Responsibilities

• Strategic direction and operational oversight for Care Services including Residential Aged Care, Support at Home, and CHSP.
• Develop and implement service delivery strategies to improve quality and outcomes.
• Ensure compliance with legislative, regulatory, and accreditation standards.
• Foster high-performance culture and continuous improvement.
• Manage budgets and resource allocation for sustainable growth.
• Build relationships with clients, families, government bodies, and partners.
• Contribute as a member of Cultura's Executive Leadership Team.

Skills

Care operations

Regulatory compliance

Multidisciplinary leadership

Financial management

Stakeholder engagement

Cultural safety

AHPRA registration

Education

Nursing or allied health background

Job description

• Join a respected organisation with a commitment to community impact
• Lead a critical portfolio that directly enhances the wellbeing of clients
• A supportive, inclusive, and collaborative leadership environment

Lead excellence in care. Empower communities. Drive strategic impact.

Cultura is a leading not-for-profit organisation dedicated to supporting individuals and communities from all cultural backgrounds to live fulfilling lives. Through our comprehensive portfolio of services, including aged care, home care, residential and community aged care programs, inclusion support at home packages and Commonwealth Home Support Program (CHSP), settlement services, and multicultural engagement, we are committed to delivering high-quality, person-centred, and culturally responsive care.

We are seeking an accomplished and visionary General Manager, Care Services to provide strategic and operational leadership across Cultura's care services portfolio. Reporting directly to the CEO, this pivotal role will ensure excellence in service delivery, compliance, financial sustainability, and workforce performance, aligned with Cultura's vision, purpose, values, and growth objectives.

Key Responsibilities

• Provide strategic direction and operational oversight for all Care Services functions, including Residential Aged Care, Support at Home packages and CHSP Social Support.
• Lead the development and implementation of service delivery strategies that enhance quality, client outcomes, and organisational performance.
• Ensure full compliance with legislative, regulatory, and accreditation standards within the aged care and community care sectors.
• Foster a high-performance culture that promotes accountability, collaboration, and continuous improvement.
• Manage financial performance, budgets, and resource allocation to ensure sustainable growth and operational efficiency.
• Build and maintain strong relationships with key stakeholders, including clients, families, government bodies, and partner organisations.
• Contribute as an active member of the Executive Leadership Team, shaping Cultura's strategic direction and organisational priorities.

About You

As the ideal candidate you will be a seasoned leader with demonstrated experience in executive or senior management roles within the aged care, community care, or health sectors. You will possess:

• Extensive knowledge of care service operations, quality frameworks, and regulatory compliance requirements.
• Proven capability in leading large, multidisciplinary teams across complex service environments.
• Strong financial and strategic management skills, with the ability to deliver sustainable outcomes.
• Excellent interpersonal and stakeholder engagement skills, with a focus on partnership and influence.
• A deep commitment to person-centred care, diversity, inclusion, and cultural safety.
• AHPRA registration is essential, either with a nursing or an allied health background.

Why Cultura?

• Join a respected, purpose-driven organisation with a long-standing commitment to community impact.
• Lead a critical portfolio that directly enhances the wellbeing and dignity of clients.
• Attractive remuneration package, including salary packaging benefits.
• A supportive, inclusive, and collaborative leadership environment.

Be part of a leadership team that is shaping the future of care at Cultura, where excellence, integrity, and compassion drive everything we do.

Applications Close- Thursday 12th November 2026