General Manager | Allied Health & NDIS

Steps 2 Life Care; Parramatta; On-site; AUD 130,000 - 158,000; Full time

Benefits offered by this job

Work computer provided

Work phone provided

Job summary

Steps 2 Life Care in Parramatta is seeking a commercially driven General Manager to turn market opportunities into enquiries, attended appointments, collected revenue and sustainable profit across three clinics.

You will lead existing managers, work hands-on when needed and drive growth, referral development and marketing efficiency while ensuring patient care standards remain high.

Qualifications

• Demonstrated growth in healthcare or similar service business.
• Ability to explain changes, costs and outcomes.

Responsibilities

• Grow revenue and improve commercial performance across three clinics.
• Lead managers to achieve budgets and revenue targets.
• Oversee marketing, referrals, conversion and service growth.
• Drive profitability and cash collection within budgets.

Skills

Marketing leadership

Referral development

Commercial leadership

Financial literacy

AI proficiency

Job description

$144,000 package including super + substantial performance bonuses

Previous bonus performance equates to approximately $70,000 on an annualised basis.

Full-time | Three clinics

Lead commercial growth across an established allied health business.

We are looking for a commercially driven General Manager who can turn market opportunities into enquiries, attended appointments, collected revenue and sustainable profit.

This is a senior leadership role. You will lead through our existing managers and be willing to roll up your sleeves and step in wherever needed.

YOUR MANDATE

Your primary responsibility is to grow revenue and improve commercial performance across our three clinics through marketing, referral development, conversion and service growth. Lead and work with our existing managers and teams to achieve budgets, meet revenue targets and deliver the operational support needed for sustainable growth.

You will take responsibility for commercial results across three clinics, allowing the Director to step back from daily business management.

WHAT YOU WILL OWN

• Growth strategy. Identify opportunities using market research, competitor analysis, local demand and business performance data.
• Marketing performance. Drive SEO, local visibility, landing-page performance and campaign execution with internal and external specialists. Measure success through qualified enquiries, attended bookings and acquisition costs.
• Referrals and partnerships. Build productive relationships with relevant healthcare providers, referrers and community organisations.
• Enquiry conversion and retention. Work through the responsible managers to improve follow-up, booking conversion, attendance and appropriate ongoing engagement.
• Commercial performance. Own revenue targets, profitability, marketing efficiency and cash collection within agreed budgets and authority.
• Execution. Set priorities, assign clear ownership and ensure initiatives produce measurable results across all three clinics.

Operational improvements must have a clear purpose and measurable impact. Activity reports are not a substitute for commercial results.

WHAT SUCCESS LOOKS LIKE

• Sustainable growth in collected revenue and profitability.
• More qualified enquiries converting into appropriate attended appointments.
• Stronger referral channels and measurable returns from marketing.
• Better use of available clinical capacity.
• Managers delivering agreed actions that support billing, collections and client experience.

Client satisfaction, appropriate care and compliance remain essential standards. Clinical decisions remain with qualified clinical leaders.

ABOUT YOU

You have delivered measurable growth in a healthcare or comparable service business. You can explain what you changed, what it cost and the results it produced.

You bring

• Proven marketing, referral development and commercial leadership experience.
• Strong financial literacy and confidence with revenue, margins, acquisition costs and conversion data.
• The ability to lead existing managers and external providers to achieve agreed budgets and targets without taking over their jobs.
• Practical AI proficiency for research, analysis, reporting and workflow improvement, with appropriate checks and confidentiality.
• A practical approach and the willingness to personally move important work forward.

Multi-site allied health and NDIS experience will be highly regarded.

PACKAGE AND AUTHORITY

The guaranteed annual package is $144,000 inclusive of superannuation, plus performance bonuses.

Actual bonuses depend on results under the agreed incentive scheme and are not guaranteed. The historical annualised example above is not a forecast of future earnings. The bonus formula and targets will be agreed before appointment.

Choose your work base from our Parramatta, Chatswood, Penrith-region or Regents Park sites.

• A work computer and work phone are provided.

You will have authority over commercial priorities, approved budgets and implementation within agreed limits, with direct access to the Director for major owner decisions.