General Manager

Accor Apartments and Realty; Perth; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

ALL Heartist Membership

Accor LIVE Limitless (ALL) loyalty

Job summary

Wonil Hotel Perth, part of Accor's Handwritten Collection, seeks an accomplished General Manager to lead operations, strategy and guest experience at a boutique riverside property in Perth. This high-visibility role partners with owners and Accor teams to drive growth, profitability and exceptional service across all departments.

The GM will shape performance, coach a high-performing team and ensure governance, risk management and brand standards are upheld while delivering personalised guest

Qualifications

• Strong leadership, presence and judgement to lead a distinctive property.
• Proven experience in general management / hotel leadership roles.
• Commercial and financial acumen across budgeting, forecasting and profitability.

Responsibilities

• Take full accountability for the hotel's operational and financial performance, including revenue, profitability, cost management, forecasting and achievement of the annual business plan.
• Lead all facets of the operation, including rooms, food and beverage, revenue management, recruitment and training, guest experience, hotel presentation, sales, marketing, finance, engineering and security.
• Develop and execute strategies that grow top line revenue, maximise profitability and strengthen Wonil's position within Perth's boutique hotel market.
• Maintain strong financial governance, operational controls and reporting disciplines across the business.
• Build and maintain relationships with Accor regional teams, guests and other key stakeholders.
• Lead, coach and develop an engaged team and foster a culture where people feel valued and empowered.
• Be highly visible within the operation and champion a personalised guest experience that reflects the Handwritten Collection brand.
• Use guest feedback and market data to drive continuous improvement in service, product, and operational efficiency.
• Identify opportunities to activate West Kitchen and Bar and the riverside location.
• Protect the owner asset through disciplined maintenance and capital planning.
• Maintain product, service and presentation standards while maximizing revenue and ensuring safety and compliance.

Job description

Global Discounts + Reward & Recognition Programs

Set on the banks of the Swan River within the Forrest Hall precinct and close to the University of Western Australia, Wonil Hotel Perth is a 66 room boutique hotel with a strong connection to place. As Australia's first Handwritten Collection hotel, Wonil celebrates individuality, character and thoughtful hospitality.

The hotel features beautifully designed rooms and suites, most with balconies and views across the Swan River and Perth skyline. West Kitchen and Bar is an 80 seat restaurant showcasing regional flavours, locally sourced produce and Western Australian wines, complemented by an outdoor terrace that can host unique events for up to 100 guests.

Wonil takes its name from the Noongar word for the peppermint tree traditionally found along the riverbank. Through its unique operating model, net revenue from the hotel is reinvested into the Forrest Research Foundation, supporting current and future scholars and fellows. This gives Wonil a genuine sense of purpose, where commercial success contributes directly to research, education and the broader Western Australian community.

About the job

We are seeking an accomplished General Manager to lead Wonil Hotel Perth, a distinctive boutique hotel within Accor's Handwritten Collection. This is an opportunity to take full ownership of the hotel's operational, commercial and cultural performance while leading its next chapter of growth.

This is a highly visible leadership role. You will be equally comfortable engaging with guests and supporting your team on the hotel floor as you are reviewing performance, shaping strategy and working closely with the hotel owner and key stakeholders.

As our next General Manager you will

Take full accountability for the hotel's operational and financial performance, including revenue, profitability, cost management, forecasting and achievement of the annual business plan.

Lead all facets of the operation, including rooms, food and beverage, revenue management, recruitment and training, guest experience, hotel presentation, sales, marketing, finance, engineering and security.

Develop and execute strategies that grow top line revenue, maximise profitability and strengthen Wonil's position within Perth's boutique hotel market.

Maintain strong financial governance, operational controls and reporting disciplines across the business.

Build and maintain trusted, transparent and collaborative relationships Accor regional teams, guests, clients and other key stakeholders.

Lead, coach and develop an engaged and accountable team, creating a culture where people feel valued and are empowered to perform at their best.

Be highly visible within the operation and champion a personalised guest experience that reflects the individuality and character of the Handwritten Collection brand.

Use guest feedback, customer sentiment, market intelligence and performance data to drive continuous improvement in service, product, commercial performance and operational efficiency.

Identify opportunities to further activate West Kitchen and Bar, the hotel's riverside location and its connection to the surrounding precinct and community.

Protect the owner asset through disciplined maintenance, capital planning, risk management and responsible use of resources.

Maintain excellent product, service and presentation standards while maximising revenue, balancing expenses and meeting all relevant safety, compliance, brand and Accor requirements.

Protect and elevate the quality, reputation and long term performance of Wonil Hotel Perth.

What we are looking for

You are a commercially astute and people focused hotel leader with the maturity, presence and judgement to lead a distinctive property and manage sophisticated stakeholder relationships.

A dynamic and level headed leadership style, supported by previous experience as a General Manager, Hotel Manager or senior hotel leader with broad exposure across hotel operations.

Demonstrated commercial and financial acumen across budgeting, forecasting, revenue optimisation, cost control, profitability and capital planning.

A proven record of improving revenue, profit, guest experience and operational performance in a complex hospitality environment.

Strong personal integrity and accountability, with a disciplined approach to financial and operational governance.

Proven capability managing owner and stakeholder relationships, ideally within a hotel management agreement or similarly complex operating model.

Excellent written and verbal communication skills, with the confidence to work with senior stakeholders through transparency, credibility and constructive challenge.

Proven experience leading, coaching and developing high performing teams and creating clear succession and development pathways.

A strong understanding of the key metrics that drive rooms and food and beverage performance, with the ability to turn insight into practical commercial action.

Strong guest experience instincts, high standards of personal presentation and an appreciation for the small details that differentiate a boutique hotel.

A mature and collaborative approach, with the ability to balance strategic thinking with a visible and practical leadership style.

An entrepreneurial mindset and a willingness to challenge established ways of working when there is an opportunity to improve.

Experience within a boutique, lifestyle or premium hotel environment will be highly regarded.

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website