Food and Beverage Attendant

Accor; Perth; On-site; AUD 34,440 - 44,083; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Training platforms (Accor Academy, Tý

Job summary

Wonil Hotel Perth, part of the Accor family, is seeking a friendly Food & Beverage Attendant to warmly greet guests and guide them through our culinary offerings. You will showcase product knowledge, elevate dining experiences, and collaborate with the team to deliver memorable events across outlets and venues.

Flexibility across early mornings, evenings, weekends is valued. Your role emphasizes customer service excellence, teamwork, and attentiveness to guest needs, contributing to seamless

Qualifications

• Experience in hospitality customer service.
• Proficiency with food & beverage protocols and service.
• Flexibility with early mornings, evenings, weekends, and holidays.

Responsibilities

• Create a welcoming atmosphere and memorable guest experiences.
• Demonstrate problem-solving and maintain positive attitude when challenges arise.
• Elevate dining experiences with personalised beverage and food suggestions.
• Upsell thoughtfully to enhance guest experiences.
• Source information to improve product knowledge.
• Communicate confidently with guests and colleagues for seamless teamwork.
• Prepare and reset service areas for smooth operations.

Skills

Customer service

Hospitality

RSA certification

Teamwork

Flexibility with shifts

Education

RSA or equivalent

Job description

Wonil Hotel - Handwritten Collection, situated in the heart of Perth along the banks of the Matilda Bay’s Swan River. Wonil Hotel Perth offers a range of 66 spacious, modern apartment‑style hotel rooms and West Kitchen & Bar, an 80‑seater restaurant with a Western Australian food and wine focus, along with an outdoor terrace designed to host unique events for up to 100 guests. On your days of leisure, uncover Perth's thriving artistic side, showcased through its dynamic street art and cultural hubs. Delight your senses with visits to local wineries and artisanal food producers, or embark on adventures along the endless sandy shores.

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem‑solving abilities and unwavering positivity.
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events.
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge.
• Communicate confidently with guests and colleagues for seamless teamwork.
• Take pride in your space, setting up and packing service areas meticulously.

Skills And Experience

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued).
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required.
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory.
• Passion for engaging with patrons and collaborating within a team of diverse professionals.

Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays.
• Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
• Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
• Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.