Director of Operations

Pullman Hotels & Resorts; Adelaide; On-site; AUD 180,000 - 250,000; Full time

Benefits offered by this job

Duty meals

Complimentary car parking during shift

Worldwide hotel discounts

Job summary

Pullman Adelaide, part of Accor’s premium portfolio, seeks a Director of Operations to oversee day-to-day hotel performance across Rooms, F&B, Housekeeping and Engineering. This hands-on leader will drive guest experiences, profitability and brand standards in a 5-star environment.

The role requires engaging leadership, a strong focus on service excellence, and the ability to coach a high-performing team within a large hotel operation.

Qualifications

• Degree or diploma in Hospitality Management, Hotel Management or equivalent.
• Proven leadership experience in upscale or luxury hotel operations.
• Experience managing multiple departments (Rooms, F&B, Housekeeping, Engineering).
• Strong communication, problem-solving and interpersonal skills.

Responsibilities

• Lead day-to-day hotel operations to deliver exceptional guest experiences.
• Provide visible leadership across all core departments (F&B, Rooms, Housekeeping, Engineering).
• Collaborate with Department Heads to meet operational, financial and guest-satisfaction goals.
• Drive productivity, profitability and revenue through strategic planning and execution.
• Maintain high standards of quality, presentation, compliance and brand excellence.
• Support guest recovery and make informed operational decisions with professionalism.
• Coach and develop leaders to build a high-performing team culture.
• Champion workplace health, safety, risk management and compliance.
• Lead continuous improvement initiatives to enhance efficiency and business performance.

Skills

Leadership

Hotel operations

Guest experience

Budgeting & financials

Team development

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS software

Guest feedback platforms

Business reporting tools

Job description

Company Description

Pullman Adelaide is part of Accor’s premium portfolio and proudly stands as one of Australia’s leading 5-star hotel brands. Located in the heart of the city, Pullman Adelaide offers contemporary, upscale experiences designed for today’s global traveller.

Since its rebranding in October 2017, the hotel has built a strong reputation for delivering exceptional guest experiences, supported by a high-performing and collaborative team. With a focus on innovation, quality, and genuine hospitality, we continue to exceed guest expectations and drive strong engagement results.

At Pullman Adelaide, our people are at the heart of everything we do. We are future-focused, passionate about service excellence, and committed to creating memorable stays for every guest.

Job Description

We are looking for an experienced and passionate Director of Operations to join a dynamic 5-star.

Reporting to the General Manager, you will play a key leadership role in driving the resort’s day-to-day operations, guest experience and overall performance across Rooms, Food & Beverage, Housekeeping, Engineering and other operational areas.

This opportunity would suit a hands-on and engaging hotelier who enjoys being close to the operation, working collaboratively with teams and creating memorable experiences for both guests and Heartists.

What You Will Be Doing

• Lead the day-to-day operation of the hotel, ensuring exceptional guest experiences and service excellence.
• Provide visible leadership and support across Food & Beverage, Rooms, Housekeeping, Engineering and other operational departments.
• Partner with Department Heads to achieve operational, financial and guest satisfaction goals.
• Drive productivity, profitability and revenue performance through effective planning and execution.
• Maintain high standards of quality, presentation, compliance and brand excellence across the hotel.
• Support guest recovery and operational decision-making with professionalism and sound judgement.
• Coach, develop and inspire leaders, building a high-performing and engaged team culture.
• Champion workplace health, safety, risk management and regulatory compliance.
• Lead continuous improvement initiatives that enhance operational effectiveness and business performance.

Qualifications

Your experience and skills include:

You May Currently Be Working As a

• Director of Operations/Operations Manager
• Executive Assistant Manager – Operations
• Hotel Manager
• Senior F&B or Rooms leader with broad operational responsibility

Ideally, You Will Bring

• Previous leadership experience in an upscale, premium or luxury hotel environment.
• Proven success leading Rooms and/or Food & Beverage operations within a full-service hotel.
• Experience working in a large and complex hotel operation (300 plus rooms).
• Strong understanding of guest experience, service recovery and quality standards.
• Commercial acumen with exposure to budgeting, productivity and financial performance.
• Experience leading, coaching and developing high-performing teams.
• Knowledge of workplace health and safety, compliance and risk management practices.
• Experience within an international hotel brand environment is highly regarded.

We Are Looking For Someone Who Is

• Visible and approachable
• Hands-on and solutions-focused
• Calm and confident under pressure
• Collaborative and decisive
• Commercially aware
• A strong communicator with excellent follow-through
• Passionate about developing people and creating exceptional guest experiences

Qualifications/Certifications And Clearances

• Degree or diploma in Hospitality Management, Hotel Management, Business Administration or a related field.
• Proven operational leadership experience within a full-service hotel environment.
• Experience leading multiple operational departments.
• Excellent written and verbal communication skills.
• Comfortable using hotel systems, guest feedback platforms and business reporting tools
• Unrestrictive working rights in Australia
• Responsible Person Badge / RSA - South Australia
• Full Driver license
• National Police Clearance and Working with vulnerable people clearance (age care/disability services)
• Current First Aid and CPR

Additional Information

Your Team And Working Environment

Join a passionate, high-performing team at Pullman Adelaide, where innovation, collaboration and memorable guest experiences are at the heart of everything we do.

What Is In It For You

• Be part of a team committed to excellence, where people come first and great hospitality is at the heart of everything we do.
• Duty Meal
• Complimentary car parking during working hours.
• Worldwide discounts and benefits across Accor hotels, resorts and partners.
• Training, development and career growth opportunities through Accor Academy.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS