General Manager

Pathway Staffing Solutions; New South Wales; In loco; AUD 180.000 - 260.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

NFP salary packaging

Autonomy to shape the business

Descrizione del lavoro

New Horizons Enterprises Limited is seeking an experienced General Manager to take full P&L responsibility and drive growth across the Pathway group, including Agency / On-call, Recruitment and Training services. The role requires stabilising operations, building scalable structures, and leading a high-performing team to deliver exceptional client outcomes.

You will oversee budgeting, pricing strategy, and governance, while expanding the B2B footprint with new anchor clients.

Competenze

• Senior GM or business-unit leadership experience in care workforce solutions, labour hire, recruitment or training.
• Track record of turning around or reigniting growth in a business, not just maintaining it.
• Comfortable in a purpose-driven, not-for-profit environment that still runs on commercial discipline.

Mansioni

• Own overall performance across Agency / On-call, Recruitment and Training, with accountability for growth, operations, customer outcomes, people, risk and financial sustainability.
• Lead the transition from servicing the first B2B client to scaling the B2B growth model while maintaining service levels.
• Drive priority business development: open doors, build a qualified pipeline, negotiate terms and close anchor clients.
• Build and coach leaders across workforce scheduling, labour hire, recruitment and training, with clear targets and accountability.
• Improve operating systems: rostering, onboarding, compliance, payroll/invoicing, CRM, reporting.
• Own budgets and P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.

Conoscenze

General management

P&L ownership

Business development

Leadership development

Descrizione del lavoro

About New Horizons Enterprises Limited

Fifty five years ago, our founders established a world-first social enterprise when they partnered with BP to create employment opportunities for people with disability. Since then we’ve grown to become one of Australia’s most diverse and trusted non-profits, supporting thousands of people.

The Opportunity

This is an all-rounder General Manager with full P&L and growth accountability across the Pathway group. You’ll steady the ship, then set the course - stabilising operations and building the structure, systems and team to scale the B2B business.

Core services offered by Pathway

• Agency / On-call: protect and improve service to existing clients while building external provider partnerships and larger managed-workforce arrangements.
• Recruitment: lift internal performance and expand permanent, specialist, executive and volume recruitment to external clients.
• Training: establish a credible training offer, starting with practical workforce development and progressing accredited delivery through the right RTO pathway.

What You’ll Do

• Own overall performance across Agency / On-call, Recruitment and Training, with accountability for growth, operations, customer outcomes, people, risk and financial sustainability.
• Lead the transition from servicing our first B2B client to scaling the B2B growth model without compromising existing business service levels.
• Personally lead priority business development: open doors, build a qualified pipeline, negotiate commercial terms and close anchor clients.
• Build and coach leaders across workforce scheduling, labour hire, recruitment and training, setting clear targets and removing duplicated or unclear accountability.
• Improve operating systems and disciplines covering rostering, talent pools, onboarding, compliance, payroll/invoicing interfaces, workforce communications, CRM and management reporting.
• Own budgets and business-unit P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.
• Ensure strong WHS, Fair Work, industrial relations, worker screening and sector-specific compliance, with appropriate governance for training activities.

About You

• Senior GM or business-unit leadership experience in care workforce solutions, labour hire, recruitment, training or a related services sector
• A track record of turning around or reigniting growth in a business, not just maintaining it
• Commercially sharp, with full P&L ownership and confidence modelling growth vs profitability trade-offs
• A builder of systems, structure and teams that scale
• A strong network and a genuine appetite for winning new business
• Working knowledge of Fair Work, WHS and labour hire compliance; RTO exposure is a plus
• Comfortable in a purpose-driven, not-for-profit environment that still runs on commercial discipline

What We Offer

• Competitive Salary
• NFP salary packaging, which boosts take-home pay
• Real autonomy and the chance to shape the next chapter of the business