Business Development Specialist – North Ryde

New Horizons; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness Passport

Employee Assistance Program

Flexible scheduling

Extra annual leave

RDOs

Job summary

New Horizons in North Ryde is seeking a Business Development Specialist to drive growth across disability and community support services. You will generate leads, build referral networks and convert opportunities to new service commencements, collaborating with operations and property teams to identify capacity and align client needs.

You will leverage an established network, communicate with stakeholders, and manage CRM records while delivering growth targets in a supportive, community-focused

Qualifications

• Experience in business development or sales with a proven track record of generating leads and converting opportunities.
• Experience in the NDIS sector, including SIL and in-home supports.
• Knowledge of icare services and referral pathways.
• Understanding of individual support requirements, support ratios and customer matching.
• Confident outbound calling and relationship building.
• Strong commercial awareness and results focus.
• Excellent communication, organisation and follow-through.
• Established referral network within disability or icare is advantageous.

Responsibilities

• Generate leads through outbound calls, cold calling, networking and targeted outreach.
• Develop referral partnerships with coordinators, case managers, allied health professionals, discharge teams and other relevant stakeholders.
• Identify and convert new business opportunities across SIL, in-home NDIS supports and icare services.
• Promote SIL vacancies and new properties to prospective customers, families and referral partners.
• Understand goals and service requirements to help identify suitable options.
• Work with operational teams to confirm service capacity, support ratios and household compatibility where relevant.
• Coordinate introductions, meetings and property inspections, maintaining consistent follow-up.
• Manage opportunities from initial enquiry through assessment, onboarding and service commencement.
• Maintain accurate CRM records and report on pipeline activity, referrals and conversions.
• Deliver against agreed growth targets and identify opportunities to expand service reach.

Skills

Lead generation

Outbound calls

Relationship building

NDIS experience

icare knowledge

Customer matching

Communication

Business development

Job description

Business Development Specialist – North Ryde

Work Type: Full Time

Location: Sydney

Reference: 1703209

Business Development Specialist
North Ryde | Permanent Full-Time

About us

With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.

Why work with us

Above award pay and great benefits

Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $15,900. Plus, get an additional $2,650 for entertainment expenses, access to novated leasing, paid parental leave, and for full-time employees, RDOs.

Grow with us

Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.

Perks for your wellbeing

On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.

Work your way

At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top.

A supportive community

Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.

Strong leadership

At New Horizons, you’ll be backed by experienced leaders who put your success and well-being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive.

About the Role

Based in North Ryde, this permanent full-time opportunity will suit someone who brings strong sales skills, sector knowledge and a passion for connecting people with the right supports.

You’ll proactively generate leads, build referral networks and convert opportunities into new service commencements. This role calls for someone who confidently picks up the phone, opens doors and follows through.

Working closely with our operational and property teams, you’ll understand available homes, support services and delivery capacity to identify suitable opportunities for growth.

What You’ll Be Doing

• Generate leads through outbound calls, cold calling, networking and targeted outreach.
• Develop referral partnerships with support coordinators, case managers, allied health professionals, discharge teams and other relevant stakeholders.
• Identify and convert new business opportunities across SIL, in-home NDIS supports and icare services.
• Promote SIL vacancies and new properties to prospective customers, families and referral partners.
• Understand individual goals, support needs and service requirements to help identify suitable options.
• Work with operational teams to confirm service capacity, support ratios and household compatibility where relevant.
• Coordinate introductions, meetings and property inspections, maintaining consistent follow-up.
• Manage opportunities from initial enquiry through assessment, onboarding and service commencement.
• Maintain accurate CRM records and report on pipeline activity, referrals and conversions.
• Deliver against agreed growth targets and identify opportunities to expand service reach.

What You’ll Bring

• Demonstrated success in business development or sales, with a track record of generating leads and converting opportunities.
• Experience within the NDIS sector, including a sound understanding of SIL and in-home supports.
• Knowledge of icare services and referral pathways, or relevant experience within comparable services.
• An understanding of individual support requirements, support ratios and customer matching.
• Confidence making outbound calls, building relationships and securing new business.
• Strong commercial awareness, initiative and a focus on achieving results.
• Excellent communication, organisation and follow-through.
• An established referral network within disability, community services or icare would be highly regarded.

Why Join New Horizons?

• Use your business development skills to help people access suitable homes and supports.
• Take ownership of growth across three service areas.
• Work collaboratively with property and operational teams.
• Contribute your ideas, relationships and market knowledge to make a visible impact.

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.