General Manager - Pathway Talent

Pathway Talent; Sydney; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

NFP salary packaging

Autonomy to shape the business

Job summary

New Horizons Enterprises Limited seeks a Senior General Manager to lead the Pathway group’s growth and operations. You will stabilise operations, build scalable systems and teams, and drive growth across agency, recruitment and training services.

You will steer B2B expansion, manage budgets, pricing and governance, and ensure compliance across Fair Work and WHS. A strong network and not-for-profit mindset with commercial discipline are essential.

Qualifications

• Senior GM or business-unit leadership experience in care workforce solutions or related services.
• Proven track record turning around or reigniting growth.
• Full P&L ownership with profitability modelling.
• Experience building scalable systems, processes and teams.
• Strong network and drive to win new business.
• Knowledge of Fair Work, WHS and labour hire compliance; RTO exposure a plus.
• Comfortable in a not-for-profit environment with commercial discipline.

Responsibilities

• Own performance across Agency / On-call, Recruitment and Training with growth, operational excellence, and financial sustainability.
• Lead the transition from servicing the first B2B client to scaling the B2B growth model without compromising service levels.
• Personally lead priority business development: open doors, build a qualified pipeline, negotiate terms and close anchor clients.
• Build and coach leaders across workforce scheduling, labour hire, recruitment and training with clear targets.
• Improve operating systems and disciplines: rostering, onboarding, payroll/invoicing interfaces, CRM and management reporting.
• Own budgets and business-unit P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.
• Ensure strong WHS, Fair Work, industrial relations, worker screening and sector-specific compliance with governance for training activities.

Skills

Senior GM leadership

P&L ownership

Growth strategy

Systems & processes

Business development

Compliance knowledge

Not-for-profit with commercial focus

Job description

About New Horizons Enterprises Limited

Fifty five years ago, our founders established a world-first social enterprise when they partnered with BP to create employment opportunities for people with disability. Since then we’ve grown to become one of Australia’s most diverse and trusted non-profits, supporting thousands of people.

The Opportunity

This is an all-rounder General Manager with full P&L and growth accountability across the Pathway group. You’ll steady the ship, then set the course - stabilising operations and building the structure, systems and team to scale the B2B business.

Core services offered by Pathway:

• Agency / On-call: protect and improve service to existing clients while building external provider partnerships and larger managed-workforce arrangements.
• Recruitment: lift internal performance and expand permanent, specialist, executive and volume recruitment to external clients.
• Training: establish a credible training offer, starting with practical workforce development and progressing accredited delivery through the right RTO pathway.

What You’ll Do

• Own overall performance across Agency / On-call, Recruitment and Training, with accountability for growth, operations, customer outcomes, people, risk and financial sustainability.
• Lead the transition from servicing our first B2B client to scaling the B2B growth model without compromising existing business service levels.
• Personally lead priority business development: open doors, build a qualified pipeline, negotiate commercial terms and close anchor clients.
• Build and coach leaders across workforce scheduling, labour hire, recruitment and training, setting clear targets and removing duplicated or unclear accountability.
• Improve operating systems and disciplines covering rostering, talent pools, onboarding, compliance, payroll/invoicing interfaces, workforce communications, CRM and management reporting.
• Own budgets and business-unit P&Ls; improve pricing, gross margin, cost-to-serve, productivity and forecasting.
• Ensure strong WHS, Fair Work, industrial relations, worker screening and sector-specific compliance, with appropriate governance for training activities.

About You

• Senior GM or business-unit leadership experience in care workforce solutions, labour hire, recruitment, training or a related services sector
• A track record of turning around or reigniting growth in a business, not just maintaining it
• Commercially sharp, with full P&L ownership and confidence modelling growth vs profitability trade-offs
• A builder of systems, structure and teams that scale
• A strong network and a genuine appetite for winning new business
• Working knowledge of Fair Work, WHS and labour hire compliance; RTO exposure is a plus
• Comfortable in a purpose-driven, not-for-profit environment that still runs on commercial discipline

What We Offer

• Competitive Salary
• NFP salary packaging, which boosts take-home pay
• Real autonomy and the chance to shape the next chapter of the business

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a general manager?
• How many years of people management experience do you have?
• How many years' experience do you have with forecasting for businesses?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current Australian driver's licence?
• Do you own or have regular access to a car?