General Manager

Crafty's Harbour Town; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Real ownership and autonomy

Staff discounts

Work-life balance

Vibrant workplace

Job summary

SITE Hospitality's Crafty's Harbour Town venue on the Gold Coast is seeking a dynamic Venue Manager to lead a high-energy team and drive overall performance.

You'll own the operation, develop great people, deliver exceptional guest experiences and grow the business through events and promotions, while maintaining top hospitality standards and a positive culture.

Qualifications

• Proven experience managing a high-volume hospitality venue
• Strong commercial awareness and confidence managing budgets, labour, costs and profitability
• A genuine passion for hospitality, great service and creating memorable guest experiences
• Exceptional leadership skills with a track record of building, mentoring and retaining high-performing teams
• A proactive, hands-on approach and the ability to thrive in a fast-paced environment
• Creativity, initiative and the confidence to bring new ideas to the table
• Strong communication skills, attention to detail and a commitment to operational excellence

Responsibilities

• Lead from the front — Inspire, motivate and develop a high-performing team that loves what they do.
• Create unforgettable experiences — Deliver exceptional service, great atmosphere and a venue experience that stands out from the competition.
• Drive commercial performance — Take ownership of the P&L, including revenue, labour, COGS and operational expenses.
• Grow the business — Identify new opportunities, promotions, events and initiatives that drive foot traffic, sales and profitability.
• Build a winning culture — Recruit, coach and retain outstanding people while creating an environment where everyone can thrive.
• Own the operation — Oversee all aspects of a busy, large-scale hospitality venue, ensuring consistency, efficiency and exceptional standards.
• Bring the atmosphere — Understand how to create energy and excitement through live sport, entertainment, food, beverage and great hospitality.
• Maintain high standards — Ensure operational excellence, compliance, workplace safety and responsible service practices.

Skills

Leadership

High-volume service

Budget management

Guest experience

Team development

Fast-paced environment

Job description

Are you a passionate hospitality leader ready to take the reins of one of the Gold Coast's most exciting venues?

We're on the hunt for an exceptional Venue Manager to lead the team at CRAFTY'S Sports Bar - a high-energy, fast-paced venue where great food, cold drinks, live sport and unforgettable guest experiences come together.

This isn't just another management role. It's an opportunity to take ownership of a thriving venue, lead a passionate team and put your stamp on a business that continues to grow.

We're looking for someone who lives and breathes hospitality. A natural leader who knows how to build great teams, drive commercial success and create an atmosphere that keeps guests coming back.

You'll need to bring the energy, personality and leadership to match the venue!

THE ROLE - OWN IT. LEAD IT. GROW IT.

As Venue Manager, you'll be responsible for the overall performance and success of CRAFTY'S, working closely with the wider SITE Hospitality leadership team.

Your key responsibilities will include:

Lead from the front - Inspire, motivate and develop a high-performing team that loves what they do.

Create unforgettable experiences - Deliver exceptional service, great atmosphere and a venue experience that stands out from the competition.

Drive commercial performance - Take ownership of the P&L, including revenue, labour, COGS and operational expenses.

Grow the business - Identify new opportunities, promotions, events and initiatives that drive foot traffic, sales and profitability.

Build a winning culture - Recruit, coach and retain outstanding people while creating an environment where everyone can thrive.

Own the operation - Oversee all aspects of a busy, large-scale hospitality venue, ensuring consistency, efficiency and exceptional standards.

Bring the atmosphere - Understand how to create energy and excitement through live sport, entertainment, food, beverage and great hospitality.

Maintain high standards - Ensure operational excellence, compliance, workplace safety and responsible service practices.

ABOUT YOU - WHAT WE'RE LOOKING FOR

We're not looking for someone who simply manages shifts. We're looking for a leader who can take a great venue and make it even better.

You'll bring:

Proven experience managing a high-volume hospitality venue, ideally within a busy bar, pub or entertainment environment.

Strong commercial awareness and confidence managing budgets, labour, costs and profitability.

A genuine passion for hospitality, great service and creating memorable guest experiences.

Exceptional leadership skills with a track record of building, mentoring and retaining high-performing teams.

A proactive, hands-on approach and the ability to thrive in a fast-paced environment.

Creativity, initiative and the confidence to bring new ideas to the table.

Strong communication skills, attention to detail and a commitment to operational excellence.

Most importantly, you'll be someone who brings positive energy, leads by example and knows how to balance commercial success with having fun along the way.

WHAT'S IN IT FOR YOU?

At SITE Hospitality, we believe great people are the foundation of great venues.

We're offering:

• Career progression within a growing Gold Coast hospitality group.
• Real ownership and autonomy to influence the direction and success of your venue.
• Support from an experienced leadership team that values initiative, innovation and fresh ideas.
• Staff discounts across all SITE Hospitality venues.
• Work-life balance with rotating rosters.
• A vibrant workplace surrounded by passionate people who genuinely love hospitality.

READY TO TAKE THE NEXT STEP?

If you're an ambitious hospitality professional who wants more than just another management job, we want to hear from you.

This is your opportunity to lead one of the Gold Coast's standout venues, make a genuine impact and grow your career with an exciting hospitality group.