General Manager

seek.com.au; City of Brisbane; On-site; AUD 130,000 - 180,000; Full time

Job summary

seek.com.au in Brisbane seeks a General Manager to lead and develop our teams, set clear expectations, and build accountability across the business. You will connect departments, manage the full order-to-delivery process, and drive improvements in communication, planning, and customer fulfilment.

The role requires a proven track record in leadership, strong commercial and operational judgment, and excellent reporting.

Qualifications

• Proven leadership in a General Manager role.
• Strong communication and reporting skills.
• Ability to unite departments and drive accountability.
• Commercial and operational judgement.
• Experience with ERP and CRM systems.
• Proactive problem-solving and prioritisation.

Responsibilities

• Lead and develop teams, set expectations and accountability.
• Connect departments for better communication and ownership.
• Manage end-to-end order process impacting delivery.
• Run meetings with clear actions and deadlines.
• Identify cross-department impacts and act preventively.
• Provide timely reporting to upper management.
• Drive customer service standards and prompt resolution.
• Improve operations, bottleneck removal and reliability.

Skills

Leadership

Communication

Reporting

Strategic thinking

ERP systems

CRM systems

Excel

Tools

ERP systems

CRM systems

Excel

Job description

Reporting to upper management, you will lead and develop our teams, setting clear expectations, building accountability and bringing out the best in people. You will connect departments, improving communication, coordination and ownership across the business. You will manage the complete order process, understanding how purchasing decisions, stock availability, production schedules and dispatch affect customer commitments. You will run purposeful meetings that resolve issues, establish priorities and finish with clear actions, responsibilities and deadlines. You will identify connections and anticipate problems, recognising how an issue in one department may affect another and taking action before it impacts the customer. You will provide clear, timely reporting to upper management on daily operations, priorities, issues, corrective actions and results. You will drive customer service standards, ensuring enquiries, orders and concerns are handled promptly and followed through to resolution. You will improve operational performance, addressing bottlenecks and strengthening processes, productivity and reliability.

Key responsibilities

• Lead and develop our teams, setting clear expectations, building accountability and bringing out the best in people
• Connect departments, improving communication, coordination and ownership across the business
• Manage the complete order process, understanding how purchasing decisions, stock availability, production schedules and dispatch affect customer commitments
• Run purposeful meetings that resolve issues, establish priorities and finish with clear actions, responsibilities and deadlines
• Identify connections and anticipate problems, recognising how an issue in one department may affect another and taking action before it impacts the customer
• Provide clear, timely reporting to upper management on daily operations, priorities, issues, corrective actions and results
• Drive customer service standards, ensuring enquiries, orders and concerns are handled promptly and followed through to resolution
• Improve operational performance, addressing bottlenecks and strengthening processes, productivity and reliability

About you

• A proven record of successful leadership in a General Manager role with minimum 5 years experience
• The ability to unite departments and build a cooperative, accountable team
• Strong commercial and operational judgement, with an understanding of the flow from purchasing stock through to customer delivery
• Excellent communication and reporting skills, including the ability to explain what is happening, why it matters and what action is required and foreseeing when future issues may arise
• Confidence in directing meetings, making decisions and following through
• A practical, proactive approach to solving problems and managing competing priorities
• A strong customer service focus and the ability to translate customer commitments into coordinated action across the business
• Strong reporting and analytical skills, including proficiency in Excel and experience using ERP and CRM systems