General Manager, Retail and Service Operations

Swimart; Strathfield Municipal Council; On-site; AUD 80,000 - 120,000; Full time

Job summary

Swimart is seeking a General Manager, Retail and Service Operations in NSW to directly partner with the owners and drive day-to-day performance across Retail, Service, Workshop and Admin. You will have real authority to improve operations, including sales, profitability, recruitment, staff performance, processes, technology, automation and AI.

Responsibilities include growing the business, enhancing efficiency, building and leading a high-performing team, and creating systems that simplify

Qualifications

• Led people and maintained high standards.
• Improved a business, team or department.
• Built or improved systems and processes.
• Used technology, automation or AI to make work more efficient.
• Taken ownership and solved problems without waiting to be told what to do.
• Commercial, sales or operations experience is highly regarded.

Responsibilities

• Grow the business
• Make the business more efficient
• Build and lead a high-performing team
• Build systems that make the business easier to run
• Improve sales, profitability, recruitment, staff performance, processes, technology, automation and AI

Skills

Leadership

Process improvement

Systems & processes

Tech/Automation/AI

Ownership

Commercial/Operations

Job description

General Manager, Retail and Service Operations

You'll work directly with the owners and eventually take responsibility for the day-to-day performance of the business across Retail, Service, Workshop and Admin. You'll have real authority to improve how we operate, including sales, profitability, recruitment, staff performance, processes, technology, automation and AI.

Key responsibilities

• Grow the business
• Make the business more efficient
• Build and lead a high-performing team
• Build systems that make the business easier to run
• Improve sales, profitability, recruitment, staff performance, processes, technology, automation and AI

About you

• Led people and maintained high standards
• Improved a business, team or department
• Built or improved systems and processes
• Used technology, automation or AI to make work more efficient
• Taken ownership and solved problems without waiting to be told what to do
• Commercial, sales or operations experience is highly regarded

What you'll get

This is an opportunity to learn how to run a business directly alongside the owners.

You’ll be given responsibility quickly as you prove yourself.

Your performance will be measured primarily on:

Growth + profitability + efficiency + team performance.

• $80k - $120k base + super
• Up to $45k KPI bonus
• Plus commissions