Gatehouse Attendant (Casual)

Mornington Peninsula Shire; Mornington; On-site; AUD 48,000 - 69,000; Part time

Job summary

Mornington Peninsula Shire is inviting applications for a Gatehouse Attendant at our waste disposal facilities in Mornington, Rye and Tyabb. You will collect payments, measure waste volumes and provide friendly service to the community.

The role rotates across sites, may require weekends and public holidays, and involves high-volume cash handling and customer interactions. Applicants must have Australian work rights.

Qualifications

• Direct customer service experience in high-volume environments.
• Cash handling and payment processing experience.
• Administrative duties and strong team collaboration.
• Clear verbal and written communication skills.

Responsibilities

• Collect payments from customers and issue receipts.
• Measure and assess waste loads to determine charges.
• Provide excellent customer service at the gatehouse.
• Rotate between Mornington, Rye and Tyabb facilities as rostered.

Skills

Customer service

Cash handling

Administrative support

Verbal and written communication

Job description

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Opportunity – Casual role, based at the Tyabb, Mornington and Rye Resource Recovery Centres. Band 2A - $42.52 per hour, plus 25% casual loading (excl. super)
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire.

About the Role

The purpose of the Gatehouse Attendant is to collect and receipt payments for waste disposal, measure and assess waste volumes and types, ensure the proper operation of the gatehouse facility, encourage the recovery and recycling of material, provide advice on Shire waste programs and initiatives and provide service excellence to the Community and team members of Council.

As a likely first and/or only point of contact for the community the position is to provide an excellent level of customer service in a professional manner.

The Gatehouse Officer is required to rotate between the Shire’s waste disposal facilities at Mornington, Rye and Tyabb in accordance with the roster. The waste disposal facilities will be closed on Christmas Day and Good Friday, therefore, Gatehouse officers will need to work some weekends and public holidays per year in accordance with the roster.

Reporting to the Waste Contracts Facilitator the core responsibilities include:

• Provide excellence in customer service to the community and team members of Council.
• Prepare the gatehouse for daily operations by following the start-up and closure procedures.
• Assess loads of waste to determine the appropriate charge type and amount by measuring and visually assessing the load.
• Collect payment from each customer and enter the data into a computerised receipting system to ensure accurate recording of payment amounts and waste types

About You

• Previous experience in a direct customer service role, including high volume face to face, electronic and telephone customer service.
• Previous experience in cashiering and processing of credit card and EFTPOS payments.
• Previous experience working in an administrative environment with strong customer relations and a teamwork focus.
• Highly developed verbal and written communication skills.
• Ability to build and maintain effective and productive relationships.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description by clicking 'Apply'. For a confidential discussion about this opportunity, please contact:Domenic Mazza, Contracts Coordinator – Waste Disposal, 03 5950 1***.

Applications Close: 6pm, Friday 6 November 2026.