Gaming Room Lead — Open from Day One in a New Fitout

Welcome Hospitality Pty; Moss Vale; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary up to $80K+S

Bonus structure for the rightcandidate

Full-time 38 hours per week

Renovated gaming room leadership

Growth opportunities

Job summary

Welcome Hospitality Pty is seeking a Gaming Manager to launch and lead the Moss Vale Hotel gaming room in the Southern Highlands. You’ll oversee setup, staff development and the room’s growth from day one, driving performance and guest satisfaction in a newly renovated space.

You’ll manage a busy floor, build rapport with locals, ensure compliance, and work nights/weekends. A strong leadership presence and commitment to responsible gaming are essential.

Qualifications

• Previous experience in a gaming venue is essential.
• Experience in a gaming venue with over 20 machines is required.
• Minimum 1 year in a gaming management or supervisory role; 2 years as Gaming Attendant accepted.
• Current NSW RSA and RCG, plus ADVANCED RCG, is required.
• Strong knowledge of NSW gaming compliance and responsible gambling requirements.
• Excellent customer service and communication skills; ability to build rapport with regulars.
• Ability to stay calm under pressure and lead a busy gaming floor.
• Hands-on experience across gaming and broader venue operations.
• Availability to work nights and weekends.

Responsibilities

• Lead the gaming room through its December opening, including setup and launch.
• Manage the gaming floor day-to-day and ensure smooth service across shifts.
• Develop relationships with regular guests to greet and assist them.
• Drive room performance by tracking revenue and machine performance.
• Support growth as machines expand and the room evolves.
• Train, develop and support gaming staff as the room grows.
• Maintain room cleanliness, safety, and presentation to the new fitout.
• Oversee food and beverage service in the gaming room and bar per procedures.
• Lead responsible gambling and harm-minimisation practices.
• Oversee cash handling, reconciliations and gaming financial procedures.
• Complete opening/closing procedures accurately and securely.
• Ensure compliance with NSW liquor and gaming requirements.
• Report to the General Manager on performance, issues and opportunities.

Skills

Gaming venue experience

Venue management

Staff leadership

RSA/RCG advanced

Customer service

Compliance knowledge

Shift management

Job description

Welcome Hospitality Pty is seeking a Gaming Manager to launch and lead the Moss Vale Hotel gaming room in the Southern Highlands. You’ll oversee setup, staff development and the room’s growth from day one, driving performance and guest satisfaction in a newly renovated space.

You’ll manage a busy floor, build rapport with locals, ensure compliance, and work nights/weekends. A strong leadership presence and commitment to responsible gaming are essential.