Gaming Manager | Moss Vale Hotel

Welcome Hospitality; Moss Vale; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary up to $80K+S

Bonus structure for the rightcandidate

Full-time 38 hours per week

Renovated gaming room leadership

Growth opportunities

Job summary

Welcome Hospitality Pty is seeking a Gaming Manager to launch and lead the Moss Vale Hotel gaming room in the Southern Highlands. You’ll oversee setup, staff development and the room’s growth from day one, driving performance and guest satisfaction in a newly renovated space.

You’ll manage a busy floor, build rapport with locals, ensure compliance, and work nights/weekends. A strong leadership presence and commitment to responsible gaming are essential.

Qualifications

• Previous experience in a gaming venue is essential.
• Experience in a gaming venue with over 20 machines is required.
• Minimum 1 year in a gaming management or supervisory role; 2 years as Gaming Attendant accepted.
• Current NSW RSA and RCG, plus ADVANCED RCG, is required.
• Strong knowledge of NSW gaming compliance and responsible gambling requirements.
• Excellent customer service and communication skills; ability to build rapport with regulars.
• Ability to stay calm under pressure and lead a busy gaming floor.
• Hands-on experience across gaming and broader venue operations.
• Availability to work nights and weekends.

Responsibilities

• Lead the gaming room through its December opening, including setup and launch.
• Manage the gaming floor day-to-day and ensure smooth service across shifts.
• Develop relationships with regular guests to greet and assist them.
• Drive room performance by tracking revenue and machine performance.
• Support growth as machines expand and the room evolves.
• Train, develop and support gaming staff as the room grows.
• Maintain room cleanliness, safety, and presentation to the new fitout.
• Oversee food and beverage service in the gaming room and bar per procedures.
• Lead responsible gambling and harm-minimisation practices.
• Oversee cash handling, reconciliations and gaming financial procedures.
• Complete opening/closing procedures accurately and securely.
• Ensure compliance with NSW liquor and gaming requirements.
• Report to the General Manager on performance, issues and opportunities.

Skills

Gaming venue experience

Venue management

Staff leadership

RSA/RCG advanced

Customer service

Compliance knowledge

Shift management

Job description

Gaming Manager – Moss Vale Hotel, Southern Highlands

About the role

We’ve just invested heavily in a full renovation of the Moss Vale Hotel, including a brand-new gaming room and a dedicated gaming bar, opening in mid-December. This is a new role, and we want one person to own the space from day one. Your job is to get the room open smoothly, look after our locals and grow the room’s performance over time.

The room opens with 15 machines, and we plan to add more over the coming year. You’ll be building something from the ground up: setting up its systems, developing the team and evolving the room as it grows.

Key Responsibilities

• Lead the gaming room through its mid-December opening, including setup, opening procedures and getting the team ready to launch
• Manage the gaming floor day to day and keep service smooth through every shift
• Build relationships with our regular guests so locals feel known, welcomed and looked after
• Drive gaming room performance by tracking revenue and machine performance, and look for ways to improve the guest experience
• Support the growth of the room as we expand our machine numbers
• Train, develop and support gaming staff as the room and team grow
• Keep the room clean, organised, safe and presented to the standard of the new fitout at all times
• Oversee food and beverage service in the gaming room and gaming bar, following venue procedures
• Lead responsible conduct of gambling and harm-minimisation practices
• Oversee cash handling, reconciliations and gaming financial procedures
• Complete opening and closing procedures accurately and securely
• Keep the venue compliant with company standards and NSW liquor and gaming requirements
• Report to the General Manager on performance, issues and opportunities

Experience & Skills Required

• Previous experience in a gaming venue is essential
• Experience in a gaming venue with over 20 machines.
• At least 1 year in a gaming management, supervisory or similar leadership role is preferred. If you haven’t managed before, you’ll need at least 2 years as a Gaming Attendant
• Current NSW RSA and RCG, and ADVANCED RCG
• Strong knowledge of NSW gaming compliance and responsible gambling requirements
• Excellent customer service and communication skills, and a real knack for building rapport with regulars
• Confidence running a busy gaming floor and making decisions under pressure
• A genuine interest in training and developing others
• Strong attention to detail and good organisational skills
• Ability to stay calm and professional with difficult customers or situations
• Hands‑on experience across gaming and broader venue operations
• Availability to work nights and weekends

What We Offer

• Salary up to $80K+S
• Bonus structure for the right candidate
• Full-time 38 hours per week, with overtime paid
• A newly renovated gaming room you’ll lead from the moment it opens
• A professional, team-focused working environment
• Support from an experienced hospitality group, with room to grow as the room expands

The Person We’re Looking For We want someone reliable, responsible and proactive who genuinely enjoys gaming operations and the people who come through the door.

You notice when the floor isn’t clean, when something is out of place, when a guest needs help or when a compliance procedure needs attention. You act on it without waiting to be asked. You treat the room as your own, take pride in seeing it run well and enjoy bringing your team along with you.

If that sounds like you, and you’d like to be part of the Moss Vale Hotel’s next chapter, we’d love to hear from you.