Gaming Shift Lead - Ops, Compliance & Member Service

St George Leagues Club Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Four-day work week

Uniforms provided

Career progression

Leadership development

Job summary

St George Leagues Club Limited is seeking a Gaming Supervisor to lead gaming operations on shift and support service, compliance and team performance.

Reporting to the Venue Leadership Team, you will lead Attendants, ensure member experience, maintain floor standards and assist with loyalty programs and promotions.

You will work across a rotating roster, including nights and weekends, holding NSW RSA and ARCG competency cards and full Australian working rights.

Qualifications

• Experience as a Gaming Supervisor.
• Strong knowledge of gaming operations, compliance and responsible gambling.
• Proven ability to lead, coach and motivate a team.
• Clear communication, sound judgement and attention to detail.
• Availability across a rotating roster, including nights, weekends and public holidays.
• Current NSW RSA and ARCG competency cards.
• Full Australian working rights.

Responsibilities

• Lead, coach and support Gaming Attendants on shift
• Deliver a welcoming and professional member experience
• Maintain gaming floor presentation and operating standards
• Support gaming compliance and responsible gambling requirements
• Resolve member enquiries and operational issues confidently
• Assist with loyalty programs, promotions and gaming equipment matters

Skills

Gaming operations

Team leadership

Compliance

Shift scheduling

Customer service

Job description

St George Leagues Club Limited is seeking a Gaming Supervisor to lead gaming operations on shift and support service, compliance and team performance.

Reporting to the Venue Leadership Team, you will lead Attendants, ensure member experience, maintain floor standards and assist with loyalty programs and promotions.

You will work across a rotating roster, including nights and weekends, holding NSW RSA and ARCG competency cards and full Australian working rights.