Gaming Manager - Park Avenue Hotel

Star Group Management; Rockhampton Regional; On-site; AUD 80,000 - 110,000; Full time

Job summary

Park Avenue Hotel, part of the Star Group portfolio, is seeking an energetic Gaming Manager to lead the gaming room and supervise a team. You will own the gaming operation, drive exceptional guest experiences, and maintain high standards of presentation and compliance in a fast-paced hospitality environment.

The ideal candidate will bring strong leadership, proactive ownership, and a passion for hospitality, with experience in gaming operations and a solid understanding of RSA and RSG

Qualifications

• Experience in gaming operations and hospitality environments.
• Ability to lead a gaming team and deliver high guest experiences.
• Strong knowledge of compliance and responsible gambling requirements.

Responsibilities

• Oversee gaming room operations and staff.
• Drive customer experience and uphold presentation and standards.
• Ensure compliance with RSA, RSG, and regulatory requirements and manage licensing where applicable.

Skills

Customer focus

Leadership

Communication

Attention to detail

Hospitality

Team management

Proactive

Ownership

Tools

RSA

RSG

RMLV

Approved Managers Licence

Job description

Park Avenue Hotel is a part of the Star Group portfolio, the largest Premier Family hotel and pub business, where we do things a bit different. If you like to Zig, whilst others Zag, maybe you are the person to join our vibrant hotelfamily.

We are looking for an exceptional Gaming Manager for our Gaming Room.

We're looking for a genuine hospitality leader who takes ownership, leads from the front, and is passionate about delivering outstanding customer experiences every day, with the potential to grow with the business.

The ideal candidate will:

• Be highly customer-focused and thrive on creating memorable guest experiences.
• Take pride in the venue and treat it as if it were their own.
• Have exceptional attention to detail and maintain impeccable presentation and operational standards.
• Be proactive, accountable and committed to continuous improvement.
• Have strong knowledge of gaming operations, compliance and responsible gambling requirements.
• Be an excellent communicator who builds positive relationships with guests, team members and the wider leadership team.
• Help drive our strong team culture
• RSA and RSG.
• RMLV and Approved Managers License beneficial
• We're not just looking for experience - we're looking for someone with energy, pride, initiative, and a passion for hospitality while taking ownership of our gaming operation, and supervising a team that delivers an experience guests want to return for.