Gaming Manager

A PLUS AUSTRALIA AGENCY

Branxton

On-site

AUD 90,000 - 120,000

Full time

9 days ago

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Benefits offered by this job

Full-time stability

Supportive hotel team environment

Career growth and development

Job summary

Huntlee Tavern is seeking an experienced Gaming Manager to lead our gaming room operations, supervise staff, and ensure exceptional customer service.

You will oversee gaming compliance, cash handling, payouts, and reporting, while maintaining responsible gambling practices and working closely with senior management to improve venue performance. The role requires strong leadership, a proven hospitality background, and availability to work evenings, weekends, and public holidays.

Qualifications

Experience in gaming operations or venue management.
Strong knowledge of gaming compliance and responsible gambling requirements.
RSA and RCG/RSG certification, or ability to obtain.
Strong leadership, communication, and customer service skills.
Good cash handling, reporting, and problem-solving abilities.

Responsibilities

Manage the daily operations of the gaming room.
Supervise, train, and support gaming and venue staff.
Ensure excellent customer service is delivered to patrons.
Monitor gaming machine operations, cash handling, payouts, and reconciliations.
Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies.
Ensure responsible conduct of gambling practices are followed at all times.
Handle customer enquiries, complaints, and incidents professionally.
Monitor gaming room presentation, cleanliness, and customer experience.
Assist with staff rostering, performance, and training requirements.
Prepare reports relating to gaming operations, revenue, incidents, and compliance.
Work closely with senior management to improve venue performance.

Skills

Leadership

Customer service

Cash handling

Communication

Problem-solving

Job description

Huntlee Tavern is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills, excellent customer service, and sound knowledge of gaming operations within a hotel/pub environment.

Key Duties

Manage the daily operations of the gaming room
Supervise, train, and support gaming and venue staff
Ensure excellent customer service is delivered to patrons
Monitor gaming machine operations, cash handling, payouts, and reconciliations
Maintain compliance with all gaming, liquor, AML/CTF, responsible gambling, WHS, and venue policies
Ensure responsible conduct of gambling practices are followed at all times
Handle customer enquiries, complaints, and incidents professionally
Monitor gaming room presentation, cleanliness, and customer experience
Assist with staff rostering, performance, and training requirements
Prepare reports relating to gaming operations, revenue, incidents, and compliance
Work closely with senior management to improve venue performance

Requirements

Relevant experience in gaming operations, gaming supervision, or venue management
Strong knowledge of gaming compliance and responsible gambling requirements
Current RSA and RCG/RSG certification, or ability to obtain
Strong leadership, communication, and customer service skills
Good cash handling, reporting, and problem-solving abilities
Ability to work evenings, weekends, and public holidays as required
Experience in a hotel, club, pub, or hospitality venue will be highly regarded