Gaming Manager - Hotel Pacific

Star Group Management; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hotel Pacific, part of the Star Group portfolio, seeks a hands-on Gaming Manager to lead the Gaming Team and drive exceptional guest experiences on the Gold Coast. You will manage operations, promotions and compliance, while developing a high-performing team in a fast-paced hospitality environment.

The ideal candidate holds RSA and RSG, thrives on hands-on leadership, and is passionate about hospitality and customer-first service.

Qualifications

• Experience leading teams in gaming or hospitality.
• RSA and RSG certificates required or pursued.
• Strong focus on guest experience and service quality.
• Ability to train, mentor and develop staff to perform at a high level.

Responsibilities

• Oversee day-to-day Gaming Room operations, including compliance and promotions.
• Deliver exceptional guest experiences and lead by example.
• Foster a positive, engaged, high-performing team culture.
• Ensure all regulatory and responsible gaming requirements are met.

Skills

Leadership

Customer service

People management

Regulatory awareness

Education

RSA/RSG certification

Job description

Hotel Pacific is part of the Star Group portfolio - Queensland's largest independent hotel and pub business - where we like to do things a bit differently. If you like to Zig while others Zag, you might be the perfect fit to join our vibrant hotel family.

With the continued growth and development of our teams and business, we're creating a dedicated and passionate Gaming Team - and we're on the lookout for a hands-on, customer-focused Gaming Manager to lead the way.

About the Role

As the Gaming Manager, you'll support and assist the Management Team in the day-to-day operations of the venue, with a strong focus on:

Delivering an exceptional customer experience

Fostering a positive, engaged, and high-performing team culture

Managing all aspects of Gaming Room operations, including compliance, promotions, and gaming machine performance

Leading, training, and developing your team to achieve strong results

Ensuring all regulatory and responsible gaming requirements are met

About You

Previous experience in a similar gaming or hospitality leadership role is preferred, but not essential

You hold a current RSA and RSG (or are willing to obtain them)

You're passionate about hospitality, people, and creating memorable guest experiences

You thrive in a fast-paced, dynamic environment and enjoy being hands-on

You lead by example and bring a positive, can-do attitude to your team

At Star Group, we value personality and attitude just as much as experience. If you bring energy, initiative, and a customer-first mindset, we'd love to hear from you.

Why Join Star Group?

Be part of Queensland's largest independent hotel and pub group

Supportive leadership and genuine opportunities for career progression

A business that encourages individuality and doing things differently

Competitive remuneration based on experience