Gaming Manager - Brook Hotel

ALH Recruitment; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Exclusive staff discounts

Endeavour Group network perks

Woolworths discount partnerships

Job summary

The Brook Hotel in Brisbane is seeking a driven Gaming Manager to own a 45-machine gaming room, delivering high-touch player service, maintaining room presentation, and leading a host team.

You will balance the books to the cent, ensure 100% compliance, and create an energetic, welcoming atmosphere on every shift. RSA and RSG are required. This hands-on role involves lifting and daily operational duties.

Qualifications

• Experience in gaming room management or supervisory roles.
• Understanding of compliance and safe gaming practices.
• Ability to coach and motivate a host team.

Responsibilities

• Own the 45-machine gaming room and deliver high-touch player service.
• Maintain immaculate room presentation and ensure smooth operations.
• Lead, train and coach the host team for peak performance.
• Balance the books to the cent and ensure 100% compliance.

Skills

Leadership

Customer service

People management

Education

RSA

RSG

Job description

Are you an experienced gaming specialist ready to take total ownership of a premium 45 Machine gaming room at one of Brisbane’s most impressive, newly redeveloped venues? The Brook Hotel is looking for a driven, customer-focused Gaming Manager who knows how to deliver high-touch player service, maintain immaculate room presentation, and keep a flagship lounge firing at peak performance!

"The Brook" blends high-volume inner-city trade with a strong, loyal local community. Whether you are managing the room flow during a busy jackpot run, greeting regulars by name, or coaching your host team on fast payout execution and RSG, this role demands a leader who loves being right in the center of the action. We need someone with sharp operational instincts who can balance the books to the cent, maintain 100% airtight compliance, and create an energetic, welcoming room atmosphere every single shift.

A day in the life of a Gaming Manager:

• Know the regulars by name and make them feel right at home
• Work closely with the Publican to keep the room running smoothly, safely, and within all the rules
• Share your gaming know-how and help your team be the best in the biz
• Bring the good vibes, great service, and friendly smiles every shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been in the gaming room world for a while, as an attendant, supervisor, or manager
• You’ve learned from great managers and are ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the gaming room
• You understand compliance and safe gaming inside out
• You’ve got a current RSA and RSGas per state requirements

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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