Gaming & Hospitality Associate - Customer Service Champion

DOOLEYS Clubs; Cumberland; On-site; AUD 43,000 - 76,000; Part time

Benefits offered by this job

Discounted Gym Membership

Uniform

Meal Allowance

On-site parking

Discounted meals

Birthday leave

Paid community leave

Ongoing training and development

Job summary

DOOLEYS Clubs in Lidcombe seeks a Customer Service Attendant for a permanent part-time role. You will deliver premium hospitality across Food & Beverage and Gaming, greet members, take orders, handle payments, and support gaming areas in a dynamic club environment.

Applicants should have hospitality or gaming experience, a strong customer focus, excellent communication, and the ability to work a rotating roster including weekends and holidays.

Qualifications

• Hospitality/gaming experience preferred
• RSA and RCG required or willing to obtain before commencement
• Strong customer-first mindset and service excellence
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team and rotate across days, evenings, overnights, weekends, and public holidays

Responsibilities

• Greet and engage members and guests, building rapport across cultures
• Deliver exceptional table service in food & beverage outlets
• Prepare and serve beverages per RSA requirements
• Operate cashier tills and handle transactions accurately
• Assist in Gaming areas, including poker machine service
• Maintain high standards of presentation, cleanliness and compliance
• Adhere to operational procedures and responsible service standards

Skills

Hospitality

Customer service

RSA

RCG

Teamwork

Job description

DOOLEYS Clubs in Lidcombe seeks a Customer Service Attendant for a permanent part-time role. You will deliver premium hospitality across Food & Beverage and Gaming, greet members, take orders, handle payments, and support gaming areas in a dynamic club environment.

Applicants should have hospitality or gaming experience, a strong customer focus, excellent communication, and the ability to work a rotating roster including weekends and holidays.