Gaming Attendants

LIONS@springwood; City of Brisbane; On-site; AUD 34,000 - 44,000; Part time

Job summary

LIONS@springwood operates as the on-site gaming venue at Rochedale South, QLD. This casual role supports guests in the gaming area, handling transactions, answering inquiries, and ensuring a safe, compliant and enjoyable environment for patrons.

Responsibilities include processing payments, monitoring machines, maintaining venue presentation, and adhering to responsible gambling guidelines while collaborating with colleagues and supervisors on varied shift patterns.

Qualifications

• Customer service and hospitality skills to engage guests in a friendly and professional manner.
• Cash handling and POS accuracy with payment reconciliation.
• Knowledge of gaming operations and responsible gambling practices.

Responsibilities

• Process transactions at the gaming area.
• Assist with member inquiries and provide friendly service.
• Monitor gaming machines and ensure a safe, compliant environment.
• Maintain cleanliness and presentation in gaming and adjacent areas.
• Check identification and membership details and follow responsible gambling guidelines.
• Collaborate with team members and supervisors to deliver a positive guest experience.
• Possible evenings, weekends, and public holiday shifts as required.

Skills

Customer service

Cash handling

Gaming knowledge

Communication

Attention to detail

Shift flexibility

Stand capacity

Venue experience

RSG/RSA certs

Job description

Company Description

LIONS@springwood is the official social club of the Brisbane Lions, offering a welcoming, community-focused environment for guests and team members. The club features spaces to watch games, relax in the premiers lounge, enjoy casual and bistro-style dining, and experience live entertainment. It is a local destination where community members come together to socialize, celebrate, and feel connected. Team members are encouraged to contribute to an inclusive atmosphere that reflects the club’s values of belonging and enjoyment.

Role Description

The Gaming Attendant role is a casual, on-site position based at LIONS@springwood in Rochedale South, QLD. Gaming Attendants support guests in the gaming area by providing friendly, professional service, explaining game features where appropriate, and ensuring a safe, compliant environment. Day-to-day tasks include processing transactions, assisting with member inquiries, monitoring machine operations, and maintaining cleanliness and presentation standards in gaming and adjacent areas. The role also involves checking identification and membership details, following responsible gambling guidelines, and working closely with other team members and supervisors to deliver a positive guest experience. Evening, weekend, and public holiday shifts may be required to meet operational needs.

Qualifications

• Customer service and hospitality skills, with the ability to engage guests in a respectful, friendly, and professional manner.
• Cash handling and point-of-sale experience, including accuracy in processing payments and reconciling transactions.
• Knowledge of or willingness to learn gaming operations and responsible gambling practices, including compliance with relevant regulations.
• Strong communication and teamwork abilities to collaborate with colleagues and respond effectively to guest inquiries or concerns.
• Attention to detail and reliability in following procedures, maintaining venue presentation, and adhering to safety standards.
• Flexibility to work a variety of shifts, including nights, weekends, and public holidays, as required.
• Ability to stand for extended periods and perform light manual tasks as part of daily venue operations.
• Previous experience in clubs, pubs, or entertainment venues, and possession of relevant certifications (such as Responsible Service of Gambling and Responsible Service of Alcohol) are highly regarded.