Gaming Attendant & Relief Assistant Duty Manager

Wests Group Australia; Newcastle City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing benefits

Paid traineeships

40% off meals for staff

Discounted gym membership

Discounted accommodation

Job summary

Wests Group Australia is seeking a Gaming Attendant & Relief Assistant Duty Manager for Wests New Lambton. You will deliver friendly service, handle gaming machines, take drink orders, and manage till cash.

The role also involves assisting Duty Management and mentoring teammates, with RSAs and gaming compliance required. Ideal candidates will have experience in bar/gaming roles, be available Friday nights and weekends, and participate in training for a future management pathway within the club.

Qualifications

• Experience in a Bar or Gaming role preferred.
• Knowledge of NSW liquor and gaming legislation.
• Willingness to work nights and weekends.
• Ability to train and mentor team members.

Responsibilities

• Provide friendly customer service.
• Gaming machine service.
• Take drink orders and deliver to machines.
• Reset and payout jackpot wins.
• Operate TAB and Keno terminals.
• Clean work station and equipment.
• Operate tills and cash handling.
• Collect glasses and return to bar areas for cleaning.
• Assist Duty Management with shift coordination.
• Provide training and mentoring to develop team members.
• Promote a positive team culture.
• Ensure compliance with relevant legislation.

Skills

Customer service

Teamwork

Flexibility

Attention to detail

Cash handling

Education

RSA Certification

RCG Certification

ARCG preferred

Job description

Gaming Attendant & Relief Assistant Duty Manager

About the position
Our Bar and Gaming team plays a central role in creating the Wests experience. We're currently seeking a full time team member to join the team at Wests New Lambton and help deliver exceptional service to our members and guests.

You'll be part of a team that keeps our indoor and outdoor spaces, including designated smoking zones, welcoming, safe, and enjoyable - from assisting with service and enquiries, through to ensuring our venues remain clean and inviting.

As well as performing the inherent responsibilities of a gaming attendant, this position will also involve acting as a relief Assistant Duty Manager when needed (Training provided). Key responsibilities include:

• Provide friendly customer service
• Gaming machine service
• Drink orders and delivery to machines
• Reset and payout jackpot wins
• Operation of Tab and Keno terminals
• Cleaning of work station and equipment
• Operation of tills and cash handling
• Collect glasses from the floor and return to bar areas for cleaning
• Assist the Duty Management team to coordinate shifts.
• Provide training and mentoring to develop team members.
• Promote a positive and supportive team culture.
• Ensure compliance with the Registered Clubs Act, Liquor Act, ILGR Regulations and Gaming Machine Act.

This position will require availability on Friday nights and weekends, with reasonable availability Monday to Thursday. As this position is key during peak periods for our venues, shifts are rostered from the evening through to early hours of the morning.

This position is ideal for an experienced candidate seeking a pathway into a management position within our clubs. We provide career development and traineeship opportunities to shape our employees into the leaders and customer service superstars they aim to be.

Certifications required: RSA, RCG & (preferably ARCG).

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

About you
Bringing your passion for delivering high quality service, you enjoy offering a unique experience to enhance the overall entertainment experience for our members and guests. We're excited to hear from you if you have:

• Previous experience in a similar Bar or Gaming role
• An eye for detail, accuracy and compliance with NSW liquor and gaming legislation
• Working nights and weekends fits with your work/life balance.
• Enjoy working in large teams.
• Excel in fast paced work environments.

About us
The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
Being an employee of The Wests Group will give you access to the following perks and benefits:

• Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, Community Care leave and Employee assistance programs (EAP).
• Career: Certificate III in Hospitality (SIT30622 Certificate III in Hospitality (JobReady - Culinary) | Allara Learning), paid traineeships, and leadership programs.
• Financial: Paid parental leave, 17.5% annual leave loading, above-award wages and penalty rates, plus 40% off meals for club employees.
• Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.