Gaming Attendant

Sir Joseph Banks Hotel; Sydney; On-site; AUD 48,000 - 60,000; Full time

Job summary

Sir Joseph Banks Hotel in Sydney is seeking a Gaming Attendant to provide friendly, professional service in the gaming area and to assist guests with enquiries and gaming machine support.

You will help maintain a safe, clean and welcoming environment, follow responsible gambling procedures and ensure compliance with venue policies and relevant regulations.

Join a hospitality team dedicated to guest satisfaction, operational excellence and teamwork across shifts including evenings and weekends.

Qualifications

• Current RSA competency.
• Current RCG competency.
• Current ARCG competency, where required by the venue or applicable regulations.
• Excellent communication and customer service skills.
• A friendly, approachable and professional attitude.
• Strong attention to detail and the ability to follow policies and procedures.
• Ability to work independently and as part of a team.
• Reliability, punctuality and a strong work ethic.
• Availability to work a flexible roster, including evenings, weekends and public holidays.
• Commitment to responsible gambling, patron wellbeing and regulatory compliance.

Responsibilities

• Provide friendly, professional and efficient customer service to all patrons.
• Assist customers with gaming machine enquiries and general venue information.
• Monitor the gaming area to ensure a safe, clean and welcoming environment.
• Maintain the cleanliness and presentation of gaming machines and surrounding areas.
• Respond to customer requests, feedback and complaints professionally.
• Identify and respond appropriately to signs of gambling-related harm in accordance with responsible gambling procedures.
• Ensure compliance with responsible service of alcohol, responsible conduct of gambling and applicable gaming regulations.
• Complete required documentation, incident reports and shift handovers accurately.
• Follow workplace health and safety procedures and report hazards or incidents.
• Work collaboratively with the gaming and hospitality team to support smooth venue operations.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Reliability

Punctuality

RSA competency

RCG competency

ARCG competency

Job description

The Gaming Attendant is responsible for providing friendly, professional customer service to patrons within the gaming area. The role involves maintaining a clean, safe and welcoming environment, assisting customers with enquiries, monitoring gaming activities and ensuring compliance with venue policies, responsible gambling practices and relevant legislation.

Key responsibilities

Provide friendly, professional and efficient customer service to all patrons.

Assist customers with gaming machine enquiries and general venue information.

Monitor the gaming area to ensure a safe, clean and welcoming environment.

Maintain the cleanliness and presentation of gaming machines and surrounding areas.

Respond to customer requests, feedback and complaints professionally.

Identify and respond appropriately to signs of gambling-related harm in accordance with responsible gambling procedures.

Ensure compliance with responsible service of alcohol, responsible conduct of gambling and applicable gaming regulations.

Complete required documentation, incident reports and shift handovers accurately.

Follow workplace health and safety procedures and report hazards or incidents.

Work collaboratively with the gaming and hospitality team to support smooth venue operations.

About you

Current Responsible Service of Alcohol (RSA) competency.

Current Responsible Conduct of Gambling (RCG) competency.

Current Advanced Responsible Conduct of Gambling (ARCG) competency, where required by the venue or applicable regulations.

Excellent communication and customer service skills.

A friendly, approachable and professional attitude.

Strong attention to detail and the ability to follow policies and procedures.

Ability to work independently and as part of a team.

Reliability, punctuality and a strong work ethic.

Availability to work a flexible roster, including evenings, weekends and public holidays.

Commitment to responsible gambling, patron wellbeing and regulatory compliance.