GambleAware Financial Counsellor – Flexible, Impactful

Wesley Mission; Fairfield; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid FCAN membership

Conferences attendance (FCA/FCAN)

Professional development opportunities

Individual development plan

Peer supervision

Induction and GambleAware training

Supportive multidisciplinary team

Flexible service delivery (face-to-F2F

Outreach and community engagement

Job summary

Wesley Mission’s GambleAware service invites a committed Financial Counsellor to support people facing gambling-related financial hardship across Fairfield, Belmore and Bankstown. You will deliver free, confidential counselling within a multidisciplinary team, offering budgeting, risk assessment and practical strategies to restore financial stability.

The role requires a Diploma of Financial Counselling with the Problem Gambling Skill Set (or willingness to complete), at least one year of

Qualifications

• Diploma of Financial Counselling including the Problem Gambling Skill Set or willingness to complete the skill set.
• At least one year of industry experience as a financial counsellor.
• Associate or Accredited FCAN membership or eligibility for membership.
• Experience supporting clients experiencing gambling harm or other complex financial hardship.
• Knowledge of advocacy, debt, budgeting, financial capability and referral pathways.
• Experience or capability delivering community education programs.
• Strong telephone assessment, communication, documentation and relationship-building skills.
• High level of cultural responsiveness and person-centred, strength-based practice.
• Computer literacy, strong organisation skills and ability to manage competing priorities.
• Working with Children Check, capacity to meet pre-employment screening.
• Willingness to affirm Wesley Mission’s vision, mission and values.

Responsibilities

• Complete comprehensive financial, psychosocial and risk assessments.
• Provide information, options, and practical strategies that support informed decision-making and financial stability.
• Assist clients with budgeting, debts, creditor negotiations, advocacy and referrals.
• Develop tailored action plans with clients and support progress towards agreed goals.
• Provide services face-to-face, by telephone, digitally, and through community outreach.
• Connect clients with therapeutic counselling, legal assistance, emergency relief and other wraparound supports.
• Deliver or co-facilitate financial education and community awareness activities.
• Build collaborative referral pathways with internal teams, community organisations, industry stakeholders and local services.
• Maintain accurate client records and contribute to quality, reporting and continuous improvement requirements.

Skills

Telephone assessment

Communication

Documentation

Relationship-building

Advocacy

Debt budgeting

Referral pathways

Community education

Cultural responsiveness

Organization

Pre-employment checks

Education

Diploma of Financial Counselling (including Problem Gambling Skill Set)

One year financial counselling experience

FCAN membership (Associate/Accredited)

Job description

Wesley Mission’s GambleAware service invites a committed Financial Counsellor to support people facing gambling-related financial hardship across Fairfield, Belmore and Bankstown. You will deliver free, confidential counselling within a multidisciplinary team, offering budgeting, risk assessment and practical strategies to restore financial stability.

The role requires a Diploma of Financial Counselling with the Problem Gambling Skill Set (or willingness to complete), at least one year of